Telecom Reseller / Technology Reseller News

Recent Episodes

OpenScape Desk Phone CP Family Brings New Function to the Desktop

Posted June 11, 2016 • 00:17:29

Earlier this week, Unify announced the introduction of the OpenScape Desk Phone CP Family, a group of new end points integrated with collaboration software...

The Intelligent Assistance Contact Center

Posted June 10, 2016 • 00:10:22

by Gary Audin Can you enhance your applications with speech technologies that transform rigid DTMF menus into effortless customer experiences? You want...

Visual IVR Makes it Better

Posted June 10, 2016 • 00:10:29

by Gary Audin You have encountered that IVR with a rigid menu. You make a mistake you then hit “O” to get an agent. This is frustrating and adds...

Voice Plus Visuals = 600% Improvement

Posted June 10, 2016 • 00:11:06

By Gary Audin It is very common to encounter either an IVR or a call center agent. The IVR or agent is scripted but you cannot see the script. What...

Allworx names David Plakosh general manager

Posted June 9, 2016 •

ROCHESTER, N.Y., June 09, 2016 (GLOBE NEWSWIRE) -- Allworx Corp., a Windstream (NASDAQ:WIN) company, today announced the promotion of David Plakosh...