Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
Part 1 of 8: What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support?
Everyone is...
“Nearly nobody will answer a call from an “unknown caller”,” says Michael Coleman SVP, Enterprise Sales and Channel Chief, First Orion. Abusive...
To collectively thrive and give customers what they really want, we need great partnerships. This is the message from Iain Sinnott, Head of International...
“This is the classic win, win,” says Dr. Mike Flaxman of HEAVY.AI who notes doing things like sending out a signal that’s not being used is an...
Crestron Announces AirMedia Connect Adaptor with One-Touch Wireless Collaboration for Microsoft Teams
It’s the now familiar...