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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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Recent Episodes
Unify communications and boost customer engagement with CPaaS, Podcast
Enterprises are “working in isolation and creating communication silos” shares Divya Ghai Wakankar, VP of enterprise business and marketing at BICS....
CallMiner looks over the data horizon to see the CX Landscape, Podcast
Is there something beyond the ubiquitous customer survey, the survey offered after almost every customer journey to the contact center, looking for...
Alianza steps up new product investment as softswitch era sunsets, Podcast
Last week, Alianza announced its R&D commitment of $200 million over the next five years to accelerate cloud communications growth for service providers...
Immersive CX empowers agents, provides better CX, Podcast
“Immersive experiences cannot really happen without the cloud, just really because of the amount of computing power involved,” says Martin Taylor,...
Voice AI offers more than automation, it’s a path to happier agents and improved CX, Verbio Podcast
“If you don’t have happy employees on board…” says Jordi Torres Gómez, Chief Operating Officer (COO), Verbio, “… you’re draining the...
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