Telecom Reseller / Technology Reseller News

Recent Episodes

Cloud intensifies need for e911

Posted June 15, 2016 • 00:11:27

In the new cloud and federated rich world of communication, E9-1-1 and related services are more important than ever. West Safety Services, a division...

Humans Listening to Call Recording is not Enough

Posted June 14, 2016 • 00:08:53

by Gary Audin You need to unlock the vast amount of data within all, not just a sample, of your call recordings. Listening to a sample of the recordings...

A.I. in Self Service; The Virtual Assistant

Posted June 14, 2016 • 00:12:12

by Gary Audin 57% of online consumers report that they will probably abandon an online purchase if they cannot find what they want quickly. The virtual...

Test for Performance Results

Posted June 14, 2016 • 00:10:02

by Gary Audin Stress testing can highlight problems that do not occur when performing function and feature testing. Stress testing goes beyond component...

Cloud Contact Center; Now or Soon

Posted June 14, 2016 • 00:13:40

by Gary Audin Most organizations have a premises based set of hardware and software for their contact centers. In some cases it is old and needs to...