Telecom Reseller / Technology Reseller News

Upstream Works transforms United Airlines passenger, agent CX and EX, Podcast

Operationalizing AI in the pursuit of improved customer and employee experiences, better service

“Making it actually work...

AI Chat Analysis, an AI-powered sentiment analysis and chat summary function inside GoTo Connect’s Contact Center is game changing, Podcast

As chats take their place beside voice exchanges, in the contact center, GoTo has rolled out products to help companies communicate with their customers...

World Data Products Inc. (WDPI) achieves ITAD certification, Podcast

World Data Products Inc. (WDPI) achieves ITAD certification, “It was a win, win”, significant channel opportunities

World...

“Whitepaper: The emergence of Automation and AI for Customer Service”, Podcast

Enreach applies Automation and AI in new places, legacy spaces, agent augmenting instead of replacing human contact

“Right now, it’s really...

Kurmi Software solutions enable Enterprise and Managed Service Providers to integrate and provision multiple platforms through a single pane of glass, Podcast

We are not just talking about one platform at a time. When multiple platforms need to be included in an enterprise solution based on migration to the...