Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
In the past, contact center management looked inward to improve the efficiency of the agents, reduce agent turnover, and reduce costs. The contact center...
There are many Unified Communications (UC) solutions on the market products and services. UCaaS is accessible by the Internet but the Internet is not...
Digital transformation; this is how you integrate IT and communications into you organization’s operations. It improves productivity. It can reduce...
Most people have never seen Biamp products, but they’ve probably heard them work wonders — in airports, arenas, courtrooms, Houses of Worship, theaters,...
DisplayNote is based around an idea that would change how presentations are shared with mobile devices and can be found on over 1.5 million devices...