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Recent Episodes
The Intelligent Assistance Contact Center
by Gary Audin Can you enhance your applications with speech technologies that transform rigid DTMF menus into effortless customer experiences? You want...
Visual IVR Makes it Better
by Gary Audin You have encountered that IVR with a rigid menu. You make a mistake you then hit “O” to get an agent. This is frustrating and adds...
Voice Plus Visuals = 600% Improvement
By Gary Audin It is very common to encounter either an IVR or a call center agent. The IVR or agent is scripted but you cannot see the script. What...
Allworx names David Plakosh general manager
ROCHESTER, N.Y., June 09, 2016 (GLOBE NEWSWIRE) -- Allworx Corp., a Windstream (NASDAQ:WIN) company, today announced the promotion of David Plakosh...
Vocera’s Experience Innovation Network Explores Family Perspectives in Patient Centered Care
SAN JOSE, Calif., June 08, 2016 (GLOBE NEWSWIRE) -- Vocera Communications, Inc. (NYSE:VCRA), the leading healthcare communications company, invites...
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