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Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
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Recent Episodes
CX Revolution Extends Beyond The Contact Center, Creo Solutions Podcast
CX Revolution Extends Beyond The Contact Center, Creo Solutions Podcast, Can CX mean more than using technology in a technology industry?
“When...
AI becoming an integral part of the product: Filipe Leitão of RingCentral
@Dave Michel, TalkingPointz, Special for TR
“AI is not going to replace people, humans, it’s empowering humans,” says
A Deep Dive into the SummitX 2024 Agenda and Keynotes, Podcast
In part two of this series, Doug Green and Megan Howse, SVP of Marketing at iQmetrix, take a close look at the agenda and impressive keynote speaker...
CCaaS – Let Automation Drive Contact Center Efficiency, and Liberate Your Supervisors! Sytel Podcast
A major challenge facing the enterprise contact center is managing efficiency amidst the chaos. For many, this is a job for the supervisor.
In...
TaxConnex tackles telecom tax complexity, offers white glove service, Podcast
TaxConnex tackles telecom tax complexity, offers white glove service, Podcast
“We don’t want to just be a return...
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