Episodes

In this episode I will discuss with Maria Antonia Velez about coffee, specifically about Colombian coffee and the forgotten heroes in coffee. Maria is from a family of coffee growers that have grown coffee for the past 200 years in Colombia. She is now based in Malta operating her own coffee house. She will share the unique story about the concept of her coffee house and the challenges of getting the place open.. We will also talk about being a women entrepreneur in a male dominated food and b...

Digital era recruitment Treat the recruitment like modern marketing of your hotel. The Human Resources Manager position has been renamed by many companies to Director of Talent Acquisition. The Director of Talent Acquisition is in charge of the digital era recruitment, and onboarding Think like a marketer and consider the importance of selling the Destination and the Dream. Sell the Destination • Don’t sell your hotel right right away, sell the destination first. • People have to have the ...

Asked Daniel Green, Chef and Author, Michael Whiteman, President Baum & Whiteman International and TJ Delle Donne Assistant Dean College of Food Innovation at Johnson & Wales University, what they thought about Social Media usage by the hospitality industry. Listen what they have to say.

My guest Hylton Lipkin, is the General Manager of ALBA Wellness Valley by Fusion, Vietnam. He is an industry veteran in the Spa and Wellness , and the World Wellness Weekend Ambassador, Vietnam. We will hear about wellness trends and operating wellness facilities during COVID pandemic. We will discuss how the client’s needs and asks have changed. Also, what can individuals do to stay well particularly in these strenuous times?

I discussed with my guest Abid Butt about the current situation that effects our plans to travel during Christmas period. We covered Europe, USA markets and especially why Home Stay Sector is doing so well.

Restaurant owners have been forced to quickly come up with new adaptations on menus, points of service, hours, delivery, and takeout models that better serve their local communities just to keep the lights on. The new definition of dining has been for a while, STAYING HOME – Place an order for a meal with your restaurant- Have your food delivered home. Is this here to stay, and what do restaurants need to do, to stay relevant? Discussing with my guest Zana Usher, CEO & Founder ZD Hospitality ...

The use of robotics in tourism, travel, and hospitality is a controversial topic. Whenever we talk about robotics we do it with a certain degree of superstition and superficiality, Technology is never the end, but a means to improve internal processes, build branding, guest loyalty and increase profits. We will discuss with Lasse Rouhiainen, International Keynote Speaker and Best Seller Author on Artificial Intelligence what the future looks like when it comes to AI and the advantages and opp...

Almost overnight all over the world tourism came to point zero. It is a unique, even scary moment. Catastrophe or a chance to reset and build something new? Discussion with Jaka Godejša, Coordinator, about his journey in hospitality, and his passion To Build Tourism From Zero. He has seen the negative impact mass tourism can have, but also the alternative of creating sustainable hospitality solutions. We will discuss what it means to be a Scout at Locals From Zero and about building a communi...

Discussion with Rudi Medved Team Leader of a startup ”LocalsFromZero”, which is an online marketplace for hidden, unshaped tourism experiences. They are helping local providers in Slovenia to become visible and at the same time building more responsible tourism. About #LocalsFromZero mission is to connect people with unique local artisans, experts, associations, clubs, charities, and more. All these are often invisible or somehow overlooked local actors that contribute greatly to the preservat...

Welcome to the 3rd episode of 3 part series called The Why, What and How of digital marketing in tourism and hospitality I am with Juho Pesonen, Head of eTourism Research at University of Eastern Finland In this episodes we are discussing about • Where does digital marketing in tourism and hospitality start from? What are the first steps? • How to know whether or not you are doing good job in marketing? • How to put a funnel or path together to connect? • What is this growth engine? • How...

Welcome to the 2nd episode of 3 part series called The Why, What and How of digital marketing in tourism and hospitality I am with Juha Pesonen, Head of eTourism Research at University of Eastern Finland In this episodes we are discussing about Defining a strategy to reach business goals. We will talk about Where does strategy work start in tourism business? -> Strategy defines how we get from where we are now to where we want to be in 5, 10 years. How to build a successful strategy? Digit...

Why bother with Digital Marketing for Tourism and Hospitality. Discussing in this three part series with Juho Pesonen, Tourism Marketing and Management Master’s Degree Programme Director; Adjunct Professor, Head of eTourism Research, University of Eastern Finland.

When it comes to size, today, modern hospitality faces two extreme trends: either over-extending with large facilities featuring pools, restaurants and luxurious amenities, or paring down to the simplest form with practical, mobile concepts. Focus on the latter which are shaping the future of hospitality.Discussion with Willem van Bolderen, Architect, Partner of Studio Architects.

The hospitality industry faces overwhelming uncertainty and risks right now. The loss of a job and loss of stability increases a person’s risk to experience mental health issues… and they are at a much higher risk to attempt drastic actions” Maintaining mental health is both more challenging and more important in these unprecedented times. Sam-Erik Ruttmann is speaking with Dragan Donkov Manager Learning & Development, EMCC Accredited Coach, MHFA Instructor How this effects leadership, how to...

Thrilled to speak with Willem van Bolderen, Architect and on of the founders of Studio Puisto Architects, about their the latest developments in hospitality architecture, called Space of Mind. We also discuss the benefit of wood as a building material to create sustainability sound buildings. He also described the modern approach in using technology new way of standardising, to standardise to customise with the aid of computer aided technology. Blend of unique architecture with the aid of arti...

I spoke with Hani Abu Dayeeh, President NETOURS, and Chairman of the Board, Bethlehem University Tourism Institute. He was reflecting on the challenges facing tourism in Betlehem Post Covid, and how it has affected people in the Palestine region. He also spoke about – Plans for Project Betlehem Reborn 2021 starting with the First Advent and of course about Basilica of the Nativity in Bethlehem that went through unprecedented renovations that lasted almost ten years. The Basilica has been rest...

Thrilled to speak with the Bangkok based Rohit Sachdev – Chief Executive Officer Soho Hospitality, about innovation and changes in restaurant and bars offerings, operating models and dining preferences. What are the KPI’s, key pillars that make restaurants and bars succesful. Rohit outlines ways to find new customers. He also talks not only experiential but actually how authenticity is key drivers.

Hospitality Insight is thrilled to have Paul Steen, Director of Global Accounts, Tonja Barwick, Managing Director and Brian Plott, Regional Vice President, HelmsBriscoe. We will have an opportunity to hear from the global leader in meetings procurement & site selection about the state of the meeting, incentives, conferences and events industry, emerging trends and recovery efforts. We hear about the initiatives that are helping the industry to move forward.

I am absolutely thrilled to bring the following industry leaders, Dr, Hisham Zaazou, Former Minister of Tourism Egypt, Serkan Ceylan, Bodrum Promotion Foundation, Turkey, and Nikos Hadjos, Strategic Advisor, Hotel Investments , to discuss industry challenges and opportunities in the Mediterranean Region. Serkan Ceylan: • Share with us what is the attraction of Bodrum, who are attracted to stay there. • Recap of 2019. • What was on your to-do list for 2020 and what has survived in light of CO...

Discussing with Abhisek Bose and Anupam Verma, co-founders of revo-ex technologies. How innovative hospitality solutions may revolutionise the guest experience with mobile technologies. revo-ex has developed a mobile technology solution for hotels that responds to the current business traveler needs of app based solution to provide convenient services for the hotel guests. 🔴Sam-Erik Ruttmann shares videos on Hotel Tech and emerging technologies for hotels.. Tips on livestreaming and podcasting...

What are the most important deep tech solutions for travel and tourism, and why they matter for hotels current and post covid era! 1) Latest travel & tourism industry news, as the first set of lockdowns are lifting 2) Deep Technologies based solutions for Travel & Tourism industry for the current and post-Covid era. Links to the topics we discussed: – China’s Smart Hotels Article – https://s.nikkei.com/3deSLOv – Computer Vision AI-based Safety and Security Solutions – https://www.youtube.co...

The next innovation and disruption in the Travel and Tourism industry could come from… Banking & Financial Services and Technology industries According to a research made by Podium 96% of businesses say a fast response to customers is important. Yet, 82% of customers say businesses aren’t fast enough. There is a huge gap between expectation and actual when it comes to speed and responsiveness. But smart organizations can close that gap, attract more customers, and steal market share. I discu...

In this segment of Hospitality Talks, Sam-Erik Ruttmann and Abid Butt invited.industry professionals to discuss industry challenges in the current environment. Guests include Alex Cabanas – CEO Benchmark Global Hospitality, Dr. Erinn Tucker, PhD, MBA, MS, CDMP. – Faculty Director & Associate Professor Georgetown University and Michael Frenkel – President MFC Public Relations. Here are the talking points of the episode, called, ¨ Industry challenges during a pandemic ¨ Dr. Erinn Tucker Faculty...

John Podaras is a long term resident and hospitality expert based in Dubai. He is sharing his experiences and observations of the interesting changes in Saudi Arabia with the launch of Hospitality Giga projects supporting the Saudi Arabia 2030 vision. John also shares the attitude of Dubai and Saudi Arabia dealing with the corona virus, and how the pandemic has been effecting daily life.