Why Healthcare Companies Get Bigger… and Worse

Everyone says they want to scale.

But in healthcare, growth often creates hidden damage: higher turnover, weaker culture, clinician burnout, poor retention, and worse patient experience.

Larry Benz explains why operators focus on vanity metrics like location count while ignoring the numbers that truly determine success.

If you run clinics, invest in healthcare, or lead people—this episode matters.

Topics include:

• What scale really means
• Why trust and culture don’t scale easily
• Same-store growth vs acquisition growth
• Why compensation models fail clinicians
• The metrics real operators watch

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