The Operator | Healthcare Business

AI promises to give clinicians their time back. But who gets to decide what happens to that time? AI scribes are being marketed as a solution to one of healthcare's most persistent problems: the administrative burden that takes clinicians away from patients and contributes to burnout. The promise sounds straightforward. Less documentation. More efficiency. Better productivity. Maybe even a technology investment that pays for itself. But what happens when you actually examine the numbers? In

Growth is easy to measure. Building an organization that gets better as it grows is much harder. Healthcare leaders spend enormous amounts of time thinking about expansion, performance, efficiency, and profitability. But what happens when an organization grows faster than its culture can support? Bob Fontana has spent nearly three decades confronting that question. Starting as an office manager in a dental practice, Bob went on to found Aspen Dental and build one of the largest dental organiz

You Don't Need More Patients. You Need to Stop Losing Them. What if your healthcare organization doesn't have a patient acquisition problem? What if it has a patient experience problem? Healthcare organizations invest heavily in marketing, lead generation, and patient acquisition. But what happens when someone finally picks up the phone? In this episode of The Operator, Larry Benz sits down with Amol, founder and CEO of Patient Prism, to explore one of healthcare's most overlooked growth oppo

Healthcare AI promises to give clinicians their time back. But what should they actually get back? Less documentation? Earlier evenings? More time with patients? A better experience delivering care? Recorded live at Titans of Private Practice, Jimmy McKay sits down with Pedro Teixeira of Prompt Health for The Operator with Larry Benz to explore what happens when healthcare technology moves beyond the promise and into daily clinical practice. Pedro has been working with machine learning since

What if the biggest obstacle to growing your physical therapy practice is the identity that made you successful in the first place? Physical therapists are trained to care, solve problems, and take responsibility for their patients. But those same strengths can become limitations when a clinician becomes a business owner. Recorded live at the Titans of Private Practice conference, Jimmy McKay hosts Jamey Schrier of Practice Freedom U for The Operator with Larry Benz. Jamey challenges practice

What if the next stage of growth for your physical therapy practice doesn't start with more advertising, but with the patients you've already treated? Physical therapy owners spend enormous amounts of energy trying to attract new patients. Yet many overlook the relationships, trust, and goodwill they've spent years building. Recorded live at the Titans of Private Practice conference, Jimmy McKay sits down with Chad Madden of Breakthrough for The Operator with Larry Benz to challenge how owners