Episodes

We talk to Krystal Higgins, author of Better Onboarding, about what onboarding actually is, how to recognise it needs improvement, and what kind improvements might work. We look at the difference between getting people to adopt your product and teaching them how to use it. Onboarding is like the “top layer of a bigger pyramid... The post #272 Onboarding with Krystal Higgins appeared first on UX Podcast.

Episode 271 is a slightly different linkshow based around a tweet and article by Stephen Anderson, and two related articles, discussing arcs, loops and terrain in the context of service design. Stephen started off by tweeting his feelings around using customer journey (maps) for experiences where the linear sequence is very different from user to... The post #271 Loops, arcs, and terrain appeared first on UX Podcast.

People will abuse our products and use them for harm. It’s not an “if”. People utilise the products we help make to hurt others, to control, abuse, and stalk people in their lives. Eva PenzeyMoog joins us to talk about how we can design for safety, prevent harm before it happens, and helping survivors of... The post #270 Design for safety with Eva PenzeyMoog appeared first on UX Podcast.

In this classic UX Podcast interview, we talk to Amber Case, author, researcher, designer and, at the time we talked to her, cyborg anthropologist. We chat about the ideas expressed in Amber’s popular TED talk “We are all cyborgs now” before turning our attention to the notion of calm technology. More and more things are... The post #269 Calm technology with Amber Case (UXP Classic) appeared first on UX Podcast.

Brad Frost joins us to talk about the nitty gritty of collaborating to create and manage design systems. We look back at the journey from responsive design to atomic design to design systems, and discuss the challenges with developing design systems and how important collaboration and culture are in order to succeed. We have a... The post #268 Managing design systems with Brad Frost appeared first on UX Podcast.

Are we all just putting on a show? A few years ago, Tanya Snook coined the phrase UX Theatre to describe when we are just acting like we’re doing user-centred design rather than actually doing it. We learn from Tanya how to recognise UX theatre, how to transition from just acting to actually doing. We... The post #267 UX Theatre with Tanya Snook appeared first on UX Podcast.

From this summer, target size is going to become something we hear much more about. In this topic show, we look into what it is, what it means, why we’re going to start hearing more about it, and how this will impact design work (and design discussions). Target size was introduced as a criteria in... The post #266 Target size appeared first on UX Podcast.

Back in 2015 we were lucky enough to meet up with Whitney Hess during her summer vacation in Sweden. In this classic episode we talk to Whitney about her journey from “producer of wireframes” to coaching UX-ers. How do you design yourself? How do you give yourself permission to do your best work? “You need... The post #265 UX Coaching with Whitney Hess (UXP Classic) appeared first on UX Podcast.

In the second part of our 10th anniversary interview with Don Norman, we discuss externalities, the environmental aspects of design, ethics, systems and changing design education. This episode also includes James and Per’s reflections on the complete interview with Don. “I don’t know the answer to everything, but I do know the questions” In the... The post #264 Creating a better society with Don Norman (part 2) appeared first on UX Podcast.

In this 10th anniversary 2-part special, we are joined by Don Norman. We talk to Don about how design education needs to change so the designers of the future are better equipped to work at the crossroads of business, technology, people, society and culture. In the autumn of 2020, Don published an article based on... The post #263 Creating a better society with Don Norman (part 1) appeared first on UX Podcast.

We are joined by Kate Rutter, Kim Goodwin and Pamela Pavliscak to explore why tools, often software tools, are on everyone’s mind and how this may or may not preparing us for the demands of design in the future. Our discussion looks at how tools change, the shift from tools to methods, career paths, play... The post #262 Design confidence with Kate Rutter, Kim Goodwin and Pamela Pavliscak appeared first on UX Podcast.

Scott Berkun joins us to talk about how design makes the world. Everything in your life has been designed by someone, and this insight is a powerful way to understand the world, and everything that happens in it. In his book, Scott tries give designers better stories, better language, better metaphors, to explain what we... The post #261 Design makes the world with Scott Berkun appeared first on UX Podcast.

Episode 260 is a linkshow. Per and James discuss two articles that have grabbed their attention – we feature articles about information architecture and following the principles that our brains expect from physical experiences, plus smart questions you should ask during job interviews. Article one is Websites are not living rooms and other lessons for... The post #260 Your Grandparents’ telephone appeared first on UX Podcast.

We are joined by Rishma Hansil to look at Japanese design culture and how this impacts digital design in Japan. Originally from Trinidad and Tobago, Rishma has been living and working in Tokyo for the past 4 years. Our conversation begins with the three different scripts that are used, and moves though the cultural significance... The post #259 Japanese design culture with Rishma Hansil appeared first on UX Podcast.

We talk Closure experiences with Joe Macleod. The lack of endings was something that Joe kept noticing again and again. There are so many examples in the digital space where there wasn’t an end, or there was an expectation of controlled or ability to end – but the possibility of closure just doesn’t exist. The... The post #258 Ends with Joe MacLeod (UXP Classic) appeared first on UX Podcast.

Old research can give new insights. Ben Kraal publishes a newsletter called “1992”. In it he takes research papers from 1992 and looks them from a modern-day perspective. Even though the research papers are almost 30 years old, we discuss why they can be very relevant and useful. We take a particular look at a... The post #257 1992 revisited with Ben Kraal appeared first on UX Podcast.

Episode 256 is a linkshow. Per and James discuss two articles that have grabbed their attention – We discuss dealing with shared and public touch screens plus the trend of publishing content as newsletters. Article one is What should we do about public touch screens in the Covid era? by Mario Noble. “So what we... The post #256 Touching screens appeared first on UX Podcast.

Do you trust brands? What created that trust and how is it maintained? We look at designing for trust together with content strategist Margot Bloomstein, author of Trustworthy. How does brand personality impact the user experience and how it influences our design decisions and content strategies. Our discussion starts off by looking at our trust... The post #255 Trustworthy with Margot Bloomstein appeared first on UX Podcast.