Episodes

Do you really know which PPOs you’re contracted with — and how you’re contracted with them? In this episode of the Dental Billing Academy Podcast, hosts Dr. Iris Han, DDS, and Jacquelyn Hurley are joined by Phyl Curtis of Unitas PPO Solutions to break down the PPO traps that catch dental practices off guard — from leased networks and umbrella contracts to fee schedules that aren’t what they appear to be. Together, they explore how practices can unknowingly be in-network with PPOs they never di...

If you think your practice's value is something to worry about when you're ready to sell — this episode will change how you see your numbers today. In this episode of the Dental Billing Academy Podcast, hosts Dr. Iris Han, DDS, and Jacquelyn Hurley are joined by Greg Auerbach, Managing Broker and leader of the largest single-company dental transitions team in the country, to connect two things most practice owners never link: how a practice bills and collects day to day, and what it's worth whe...

If you've ever looked at your practice management software and your bank account and thought "why don't these numbers match?"—this episode is for you. In this episode of the Dental Billing Academy Podcast, hosts Jacquelyn Hurley and Dr. Iris Han, DDS, are joined by Julie Weathers, Dental Accounting Product Leader at eAssist Dental Solutions, to explore one of the most overlooked areas of dental practice finance: reconciliation and financial visibility. While most practices rely on a CPA for tax...

If your practice is collecting well from insurance but still struggling with cash flow, patient revenue may be the missing piece. In this episode of the Dental Billing Academy Podcast, hosts Jacquelyn Hurley and Dr. Iris Han, DDS, are joined by Julie Weathers, Product Leader for Patient Billing and Dental Accounting Services at eAssist Dental Solutions, to explore why patient revenue has become one of the most important drivers of a dental practice's financial health—and why so many practices s...

If you've ever submitted a crown or buildup claim thinking "we did everything right"—only to receive a denial or downcode—this episode is for you. In this episode of the Dental Billing Academy Podcast, host Jacquelyn Hurley welcomes back clinician Dr. Iris Han, DDS, to break down what insurance companies are actually looking for when reviewing crown and buildup claims. Together, they explore how clinical excellence and billing success must work hand in hand—and how clear documentation can be th...

Are PPO contracts creating more confusion than clarity for your practice? In this episode of the Dental Billing Academy, Jacquelyn Hurley is joined by Dr. Iris Han of eAssist and Phylip Curtis of Unitas PPO Solutions to break down one of the most misunderstood areas of dental reimbursement: PPO participation. Many dental practices participate with PPOs without fully understanding how their network agreements affect reimbursement, patient estimates, and collections. In this conversation, the te...

Are dental practices unintentionally losing revenue because of coding and documentation gaps? In this episode of the Dental Billing Academy Podcast, Jacquelyn Hurley is joined by Dr. Iris Han and Dr. Greg Grobmyer of Practice Booster to discuss the most common coding and documentation issues they see when reviewing dental practices across the country. From underutilized CDT codes to missing clinical documentation and important 2026 CDT updates, this conversation explains why many practices are...

SRP denials continue to challenge dental teams and can slow reimbursement when documentation is unclear. In this episode, cohosts Jacquelyn Hurley and Dr. Iris Han share practical strategies to help practices strengthen periodontal documentation, improve claim clarity, and support more predictable billing outcomes. In this episode, you will learn How documentation and diagnostic detail influence SRP claim approval What insurers expect for procedures such as D4341, D4342, and D4346 How clinic...

Welcome to the Dental Billing Academy’s "What's the 411" podcast. "What's the 411" refers to the 90s phrase, meaning "What's the latest information?" In this podcast, you can expect to hear discussions on various topics related to dentistry such as frequently asked questions from our support call center, worst claim stories, and highlights on the latest dental coding and billing updates. Our aim is to provide dental professionals and enthusiasts with relevant, up-to-date information to help them...

Do you have questions about working with a third-party company? Allison breaks it all down — from communication to operations — and explains how a third party helped her achieve her goals.

Suzie Henry discusses the most common reasons for conflict inside a dental practice, and gives dental billers tools for quick conflict resolution and avoiding conflict when possible.

Learn how these four dynamic dental billers fought in the trenches to get these tough claims paid. Now YOU know what to do when you encounter a similar situation.

Curtis Marshall, Dental Intelligence Vice President of Enterprise Partnerships, talks about which practice numbers to monitor and what goals dental billers should be setting.

Lois Banta and Allison Norris break down the D4346 code, how it differs from D4341 / D4342, and how to support your clinical staff to get it paid!

When did dental insurance start? How are CDT codes added and changed? Dr. Roy Shelburne breaks it all down and gives his prediction for the future of dental billing.

Expand your knowledge of Eaglesoft with Jackie and Jessica, two dynamic dental billers that specialize in this detailed dental practice management software.

Why should insurance verification be a big deal in your practice? Let's find out.

Do you sometimes feel like your team is not rowing in the same direction? Listen to dream team Jane Weiss and Mia Davis and learn the secret to their amazing teamwork!

Listen in for a great conversation with dental biller, Meghan Mackey, where she discusses her best practices for posting insurance payments and why it is important to do it timely.

Amanda Cross discusses best practices for morning huddles and how to make them efficient and effective for the whole team, resulting in better patient care.

Amanda Boles, dental biller and Dentrix trainer, discusses the features of Dentrix that help dental billers maximize efficiency.

John Stamper talks with eAssister Jackie Koontz about the dental industry and the dental insurance billing process.