Episodes

In this episode of The MADness Podcast, we’re joined by Rickert Marais, Director of Marketing and Admissions at Stamford American School Hong Kong. From shifting demographics and changing parent expectations to standing out in a crowded market, Rickert shares what's driving Stamford's success. We explore differentiation, sustainable growth and why the school experience matters as much as the marketing. Plus, we discover Rickert's side hustle as a board games master and his passion for the art...

Hong Kong's international school market is so competitive that families who "spray and pray" their own applications usually fail, and increasingly turn to consultants after the fact. In this MAD LABZ episode of the Madness Podcast, Nik sits down with Stefan Tueger, Executive Director at Lion Rock Education in Hong Kong ,a former school marketing and admissions director, who crossed over to found his own education consultancy after growing frustrated with how little most agents and consultants a...

Most schools are still optimising for Google. Anna Iveson is already ranking on ChatGPT. In this MADness Podcast episode, James and Nik chat to Anna Iveson (Director of Marketing and Admissions at Rugby School Japan) - a former Citigroup graduate trainee turned self-taught digital marketer who came into education from the outside and immediately spotted the problem: inward-looking messaging, and leads quietly disappearing into the ether with no follow-up at all. Anna shares how RSJ grew its ema...

One in four parents who enquire with a school never get a reply - and the schools have no idea it's happening. In this MAD LABZ episode, James and Nik chat to Carly Puncher from Edified about her research into the parent enquiry experience, and why the moment a family reaches out is the moment most schools quietly lose them. Drawing on the first year of the Enquiry Experience Tracker, in which real parents enquired with 56 international schools and scored what came back, Carly unpacks what actu...

Most schools are leaving high-value leads on the table in paid social - and don't know it. In this MAD LABZ episode, James and Nik chat to digital marketing expert Kerwyn Salmons from 15th Media as he breaks down the three costliest mistakes schools make with paid campaigns: bland ad copy, misunderstood retargeting, and over-trusting AI ad enhancements without oversight. Drawing on work with schools across the UK, Malaysia, and the US, Kerwyn shares what actually moves the needle: tailored mess...

Matt Hall, Director of Marketing and Admissions @ Nexus International School (Singapore), chats to James and Nik about: How changing EP thresholds, living costs, and and expat packages are impacting demand for international school places in Singapore; How Matt and his team launched a 'transfer window' campaign, ft. Nexus footie shirts; Why pies create a unique culture nexus (see what we did there!) between the UK <> New Zealand.

Julian Keith, Director of Admissions and School Communications at XCL World Academy (and previously Director of Admissions and Marketing at GESS), chats with James & Nik about personalising admissions comms with Hubspot automations, the competitive landscape in Singapore, and his journey from Newcastle to Surabaya.

The uniquely competitive international school scene on the South Korean island of Jeju is the focus of this episode with Adriana Mourgelas, the Director of Enrollment Management at Branksome Hall Asia. Adriana breaks down the challenges she faces in her role at one of three government-backed schools on the same block as they battle it out for pupils. Hot chocolate, ice hockey and Gangnam Style also receive honorary mentions.

Nik chats to Nicola Lutz from No Fluff about how schools can implement more rigorous and effective sales techniques, and how her No Fluff Fest is the event she wished she'd been able to attend earlier in her career.

Navneet Kaur, Head of Communications at The British School in New Delhi, explains how she created a comms team from scratch, discusses brand positioning, and explains why her school is 'media shy by design'.

Sarah Travis, Senior Associate Director at TASIS England, chats with James & Nik about the change from Higher Ed to K12, what it's like to promote an American school in the UK, and how she engages with families from the Middle East to Asia.

James and Nik are joined by pricing experts Sharyn Martin and Dr. Len Coote from Edified. They discuss how schools can remove the guesswork from their pricing strategy by applying a scientific approach which draws on microeconomics and econometrics.

James and Nik are joined by Paul Chapman from Noodle photography, as they discuss what makes a winning school photo & video, being 'brave' when taking pictures, and tips to improve the way you capture images around your campus. If you know you need to level up your school's imagery then this one is for you.

Nik and James take a break from the normal recording schedule to bring you a short community update, covering upcoming guests, future LABZ episodes, and a bulletin on doris.

Cyrielle Bazin, Director of Strategic Communication at Seoul Foreign School, chats with James & Nik about her path to SFS, how she keeps the school community engaged over the Summer break, and the surge in prominence of Korea in pop culture - from Squid Game to XO Kitty.

James and Nik are joined by Dr David Willows and Suzette Parlevliet of Yellow Car, as they discuss experience strategy and it's emerging importance/influence in the world of education. Expect authoritative insights and some great parallels from the expert duo.

Nikki Holman, Head of Admissions for UK Curriculum Schools at Taaleem UAE, chats with Nik about her journey from Singapore to Dubai, how she's raised the bar for admissions operations, and where she looks beyond the k12 sector for best practice.

Abi Evans, Director of Admissions, Marketing and Communications at Bancroft's School, Essex, UK, discusses her decision to ditch print marketing collateral, the power of data-driven decisions - and her life treading the boards.

Lucy and Gianna from Dux Studio chat to James and Nik about PR 'activations' and how to harness them to create memorable brand experiences that make your school shout out. You'll hear about #nostalgia, the hamburglar, and the resurgence of the pep rally.

In this special episode Nik chats with James about doris, a new marketplace that matches families and international schools. He covers the 'why', how it works, and how MAD leaders can use it to connect with highly qualified prospective families, access data insights, and save their admissions team time.

Sowmiya Muralidharan, Director of Admissions and Marketing at Downe Hose Riyadh chats with James and Nik about relocating from Qatar to Saudi Arabia, how to work with social media influencers, and her campaign to boost awareness of their early years provision.

Piers Matthews, Director of Marketing and Admissions at Dulwich College Singapore, speaks with James and Nik about his time in China, striking the right balance when working with academic staff, and the best fishing spot on the island.

Michael Kewley from Magnetic Communications shares his top tips on how to monitor and analyse parent satisfaction, and how school leaders can make practical use of these insights to support MAD strategies.

Angelo Noviello, Director of Admissions and Marketing, at The British International School Shanghai, Puxi, chats to James and Nick about his journey from Geology to Admissions, the Chinese Heritage movement, and his love of all things dogs and coffee.