Episodes

Episode 24: Markus Erlandsson talks to Brad Burks about Marketing in Dynamics CRM. The conversation starts with the size of the marketing teams, then goes to what’s the purporse of marketing getting new customers or growing the existing. What are you offering and how you are offering it. What channels to choose. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-24-Marketing-in-Dynamics-CRM.mp3 Links: Using ClickDimensions to create Emails and using connections to custom en...

Episode 23: Markus Erlandsson talks to Jukka Niiranen about Who is the Customer? The conversation starts with the lifecycle perspective and who could be your customer, who are your customer and who is no longer your customer. How do you then model that in Dynamics CRM and how do you think about leads vs customers. How could you segment your customers and what might be important to you? Is CRM only for customer? https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-23-who-is-the-c...

Episode 22: Markus Erlandsson talks to Gretchen Opferkew and Tad Thompson from PowerObjects about new in Dynamics CRM 2015. The discussion starts with what Gretchen and Tad are looking forward to. The number of codeless features in Dynamics CRM grows and how the upgrade path is. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-22-whats-new-in-dynamics-crm-2015.mp3 Links: http://www.powerobjects.com/blog/ http://www.powerobjects.com/microsoft-dynamics-crm-2015/ The post Wha...

Episode 21: Markus Erlandsson talks to Sunny Paris from You Don’t Need a CRM. The discussion starts with what it is and how to get started with this Lead Management system. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-21-You-dont-need-a-CRM.mp3 Links: Sunny Paris from You Don’t Need a CRM, and his Twitter Their twitter Get one month free The post You Don’t Need a CRM first appeared on CRM Rocks.

Episode 20: Markus Erlandsson talks to Pablo Peralta from CRM Gamified about gamification inside Dynamics CRM. The discussion starts with a leaderboard product called Hurrah. Then the talk about how to model the game and give users quick feedback. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-20-CRM-Gamified.mp3 Links: Pablo Peralta Linked In, Twitter. http://crmgamified.com/ The post CRM Gamified first appeared on CRM Rocks.

The final episode of the Dynamics Marketing series where Markus talks to Christian Abeln about Platform Aspects of Dynamics Marketing https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-19-Platform-Aspects-of-Dynamics-Marketing.mp3 The post Platform Aspects of Dynamics Marketing first appeared on CRM Rocks.

Markus talks to Christian Abeln about Analytics and Reporting in Dynamics Marketing https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-18-Analytics-and-Reporting-in-Dynamics-Marketing.mp3 The post Analytics and Reporting in Dynamics Marketing first appeared on CRM Rocks.

Markus continues the Dynamic Marketing mini series with Christian Abeln, where they talk about integrating to Dynamics Marketing https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-17-Integration-With-CRM-Dynamics-Marketing.mp3 The post Integration with CRM from Dynamics Marketing first appeared on CRM Rocks.

Markus Talks to Christian Abeln a Senior Program Manager at Microsoft about Lead scoring and management in Dynamics Marketing https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-16-Dynamics-Marketing-Lead-Management.mp3 The post Lead scoring and management in Dynamics Marketing first appeared on CRM Rocks.

Markus and Christian Abeln continues the Dynamics Marketing journey with Lead Nurturing https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-15-Lead-Nurturing-in-Dynamics-Marketing.mp3 The post Lead Nurturing in Dynamics Marketing first appeared on CRM Rocks.

Markus Erlandsson talks to Senior Program Manager at Microsoft in Denmark, Christian Abeln about the new product Dynamics Marketing. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-14-Dynamics-Marketing-overview.mp3 Links: http://adoptionmeasurements.codeplex.com The post Dynamics Marketing Overview first appeared on CRM Rocks.

Markus talks to Julie Yack about Countinuous Improvments and how you get started in CRM https://crmrocks.com/wp-content/uploads/2014/06/crmrocks-com-episode-13-continuous-improvement.mp3 Links: http://www.ineta.org/ http://www.xrmvirtual.com/ The post Continuous Improvement in CRM first appeared on CRM Rocks.

Marks talks to Carsten Groth about Bussiness Process Flows inside Dynamics CRM 2013, what to do and what not to do. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-12.mp3 Links: Carsten’s blog http://bpfhelper.codeplex.com/ The post Business Process Flows in CRM 2013 first appeared on CRM Rocks.

Markus talks to CRM Coach Siska Bossuyt about the concept of The Leaky Funnel https://crmrocks.com/wp-content/uploads/2014/03/crmrocks-com-episode-11-2.mp3 Links: Siska Bussoyt on LinkedIn The post Leaky Funnel first appeared on CRM Rocks.

While still in Barcelona, Markus talks to John Grace from North 52 about their Formula Manager for Dynamics CRM. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-10.mp3 Links: http://www.north52.com/ The post ISV North52 first appeared on CRM Rocks.

Markus talks to Stefan Burak from InsideView about their product for Dynamics CRM https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-9.mp3 Links: http://www.insideview.com/ The post ISV InsideView first appeared on CRM Rocks.

Markus talks to Duco Boer from Wavextend about their producs for Dynamics CRM. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-8.mp3 Links: http://wavextend.com/en The post ISV Wavextend first appeared on CRM Rocks.

While at eXtremeCRM in Barcelona Markus talks to ISV Steer about their product Steer Cource https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-7.mp3 Links http://www.steer.no/ The post ISV Steer Cource first appeared on CRM Rocks.

Episode 6: Markus Erlandsson talks to Leon Tribe about Dynamics CRM vs SalesForce.com. The discussion goes through Strategic, Technical, Mobile and Social angles. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-6.mp3 Links Salesforce: The Unloved Company Microsoft: Giving it the Salesforce Treatment The post Dynamics CRM vs SalesForce.com first appeared on CRM Rocks.

Episode 5: Markus Erlandsson talks to Donna Edwards about community resources, the discussion goes through a list of sites that comprises the CRM Community. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-5.mp3 Link List MS CRM Team Blog, Community Site, CRM MSDN, CRM MSDN Forums, Customer Source / Partner Source, Microsoft Partner Network, LinkedIn Group Search, Donna Edwards Twitter, Microsoft Dynamcics CRM Facebook page, CRM UG The post Community Resources first appear...

Episode 4: Markus Erlandsson talks to Mitch Milam about developing JavaScript for Dynamics CRM. The Discussion stats with what’s new in CRM 2013, then moves on to how do you get started if you are new to Dynamics CRM. How to decide between asynchronous and synchronous calls. Then end the discussion with some best practice tips. https://crmrocks.com/wp-content/uploads/2015/08/crmrocks-com-Episode-4.mp3 Links: Mitch Blog: http://blogs.infinite-x.net His books: CRM Deep Dive: Security, The CRM ...

Markus Erlandsson talks to Ivan Stano from Resco about Mobile CRM and the new features from Microsoft and Resco https://crmrocks.com/wp-content/uploads/2013/10/crmrocks-com-episode-2.mp3 http://www.resco.net/mobilecrm The post Mobile CRM first appeared on CRM Rocks.

Episode 2: Markus Erlandsson talks with Jukka Niiranen about user interface changes. The discussion moves on to the new processes types Business Process flows and Actions, to then discuss the new Business Rules. https://crmrocks.com/wp-content/uploads/2013/10/crmrocks-com-episode-2.mp3 The post CRM 2013 User Interface changes first appeared on CRM Rocks.

Episode 1: Markus Erlandsson talks to Gustaf Westerlund from CRM-Konsulterna about the existing and lacking tool support from Microsoft. https://crmrocks.com/wp-content/uploads/2013/09/crmrock-com-episode-1-version-2.mp3 The post Tool support in Dynamics CRM first appeared on CRM Rocks.