Decoding the Customer
Interviews and perspectives from global customer experience experts
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Recent Episodes
AI and Customer Experience: CX Mini Masterclass – E64
This CX Mini Masterclass provides an overview of artificial intelligence and its emerging role in CX management. Show host and customer experience expert,...
CX metrics, mistakes and missed opportunities: CX Mini Masterclass – E63
This CX Mini Masterclass explores some of the most pervasive missteps that organizations make with their CX metrics. Special guest and CX thought leader...
Beyond customer experience: CX Mini Masterclass – E62
This CX Mini Masterclass explores the importance of human experience and why brands need to ensure that their promise is delivered to all stakeholder,...
Trends in digital user experience: interview with Jacques Oberholzer – E61
User experience design expert, Jacques Oberholzer, shares his insights on UX and how businesses are dealing with today's digitally savvy customers....
Foundations of a great CX program: CX Mini Masterclass – E60
This CX Mini Masterclass explores the key components of a successful CX program. There might not be a one-size-fits-all approach for CX management,...
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