The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more
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Recent Episodes
The Sweetest Words A Dental Practice Can Hear!!
What are the sweetest words a dental practice can ever hear? How about these? “I’m new in town and I’m looking for a dentist!”...
Never Say THIS to a Dental Patient!
The Dental Practice Fixers podcast starts a discussion of things that a dental office staffer should never say this to a dental patient.
Looks Like YOU Just Lost A New Patient!
Don't be the person that says: Oh no, I just lost a new patient. Every time the phone rings and there is a potential new patient on the other end, you...
OMG – Someone ALMOST Handled A Call Correctly!
Someone ALMOST says the right things to get the patient in. But unfortunately, they fall a little short.
The Long and Short Of It! | When a new patient calls your practice
What happens when a new patient calls your practice? When a new patient calls your practice, should the call be long or short? Today we have both. On...
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