The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices

The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more

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Recent Episodes

It’s A Free Consult – What Could Go Wrong? A Lot!

Posted September 20, 201900:29:28

When a potential new patient calls with some questions, it’s often a good idea to offer a free consult. That way, you can actually do a quick look,...

The Oldest Question In Dentistry – How Can I Prevent Last Minute Cancellations?

Posted September 12, 201900:28:03

Last minute cancellations are one of the most frustrating things in dentistry, and that’s what today’s question is all about.

Should I Compensate My Associate for THIS?

Posted September 6, 201900:25:57

This weeks listener question is about an associate who wanted a little something extra. What do you think it is, and what do you think the answer will...

Is There Some Hanky Panky Going On In My Dental Office?

Posted August 30, 201900:25:04

Is There Some Hanky Panky Going On In My Dental Office? Today’s episode features a very difficult situation. The doctor and several team members suspect...

“I’m In The Middle Of A Big Case And The Patient Is Not Paying!”

Posted August 16, 201900:18:57

A dentist is in the middle of a large case and have given the patient a payment plan. The patient is not paying and and appears he never will!!