Communication AI, vCons, CPaaS, CCaaS, UCaaS, Mobility, Security. Reporting on how the world communicates.
Contact centers create enormous amounts of real-time data that could be leveraged to drive maximum levels of productivity. Yet, most call centers are...
Almost every aspect of Telecommunications is changing. You know all the acronyms. It is a huge list. Ayan Adam, Founder and CMO at CX Atelier speaks...
We are 8 months into the COVID-19 pandemic and many businesses are suffering badly. If they have not gone out of business, they are scrambling to...
Phone.com keeps it simple on-top while adding muscle below “People are going to work smarter, they are going to use technology in a way that is effective...
“Cloud has become more important than ever,” says John DeLozier, Senior Vice President & Global Channel Chief at 8x8. Reflecting on a year when...