The Revenue Roundtable
The Revenue Roundtable (formerly The Patient Experience) was conceived by Revco Solutions Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. I
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Recent Episodes
Ep. 15 - Money Meets Humanity: How Revenue Cycle Can Play a Role in Overall Care
John’s first job was as a revenue cycle director at a hospital, an experience that taught him a lot about healthcare. He talks about what has changed,...
Ep. 14 - What Real Leadership Means in Healthcare Organizations
“We need to be on fire about change.” Creating change in your organization, turning it from good to great, requires you to change yourself first....
Ep. 12 - Host Shares What He Has Learned from The Patient Experience
The Patient Experience host John Cook is usually the one asking the questions. This time, PRC President Geoff Miller turns the mic around to find out...
Ep. 13 - The Patient Experience is The Human Experience
This month, host John shares thoughts after a recent gathering of healthcare professionals talking about issues critical to the industry. This gathering...
Ep. 11 - Collecting at a Hospital
Many patients don’t know what to expect before they end up in the hospital. They may not have used their insurance before and feel surprised to find...
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