The Revenue Roundtable
The Revenue Roundtable (formerly The Patient Experience) was conceived by Revco Solutions Chief Client Officer John Cook in 2016 to help healthcare executives understand the importance of a patient’s overall experience in the patient and family setting. I
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Recent Episodes
Ep. 3 – The Importance of Pre-Encounter
Realizing the importance of the pre-encounter piece of hospitalization, Cone Health opened a pre-service center to improve the overall patient experience...
Ep. 2 – Providing Five-Star Compassion
Nursing is one of the most challenging jobs in the medical field because nurses are the ones on the front lines with the patient experience. We chat...
Ep. 1 – At the First Encounter
Host John Cook talks about the highly competitive nature of the health business today and how the patient experience can affect an organization's bottom...
Ep. 30 – Moving Call Centers to Remote Locations
Working remotely has its pros and its cons. In this episode, John speaks with co-worker Patrick Miller about both.
Ep. 29 – Navigating: A Discussion of Processes and Systems
Process and training can affect systems in healthcare and when collecting revenue.
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