The Jon Harrison Podcast

In this episode of the Jon Harrison Podcast, we explore how everyday attitudes and actions shape a positive workplace culture. From leading with approachability and embracing change to managing frustrations and extending grace, we discuss the small choices that make a lasting impact. A positive work environment starts with each of us choosing to lift others up, assume positive intent, and "be the light" in every interaction. Upcoming Events:https://www.jonharrisonvip.com/events Statistically,

Hosts Melissa Dunn and Jon Harrison sit down with Kim Burnette, Deputy Director of HR for the City of South Bend, to discuss her unconventional career path, the importance of accountability and clear expectations, and what it takes to build a strong workplace culture. Kim shares practical lessons on leadership, navigating difficult conversations, and why lasting culture change starts with everyday actions. Upcoming Events:https://www.jonharrisonvip.com/events Statistically, every year about 70

Jon Harrison speaks with client and friend Caleb Osborne about how the “VIP” principles and nine expectations show up in everyday experiences, using the Masters Tournament as a standout example. Caleb describes Augusta as exceptionally intentional in its execution, with every detail designed around the attendee experience. From food and merchandise lines to restroom flow, staffing, layout, and crowd management, the event minimizes friction through careful planning and preparation. He compares it

In this episode of the Jon Harrison Podcast, the team discusses why developing people is a shared responsibility between leaders and employees. They explore the importance of strong onboarding, ongoing coaching, and preparing people with the skills, values, and expectations they need to succeed. The conversation highlights the critical role frontline supervisors play through mentoring, feedback, one-on-ones, and day-to-day development. Christy also shares her experience learning to accept coachi

In this episode of the Jon Harrison Podcast, the team explores the sixth of nine expectations: Know Your People. Jon, Christy and Melissa discuss how understanding individual personalities, motivations, and communication styles helps leaders reduce conflict, strengthen relationships, and build a culture where people feel valued and perform at their best. Upcoming Events:https://www.jonharrisonvip.com/events Statistically, every year about 70% of people are disengaged at work! Of course, that's

Christy Frazier, Melissa Dunn, and Jon Harrison discuss two VIP Way expectations: holding people accountable and communicating with excellence. Accountability requires clear expectations, candid conversations, openness to coaching, and leaders who follow through on their own commitments. Without it, culture, customer experience, retention, and top performers can suffer. They also emphasize that strong everyday communicationespecially from frontline supervisorscan either strengthen or drain emplo