Episodes

In this episode, Rhiannon Doherty, DHA, APRN, Director of Usability and Clinical Optimization at Baptist Health, shares how human-centered design, change management and frontline engagement helped drive adoption during a major EHR communication transition. Moderated by Stephanie Lahr, MD, Chief Medical Officer at uPerform, the conversation explores turning resistance into insight and putting users first. This episode is sponsored by uPerform.

In this episode, Peggy Duggan, MD - EVP, Chief Physician Executive and Chief Medical Officer, Tampa General Hospital, discusses addressing physician burnout by reducing administrative friction, using ambient AI and creating space for physicians to lead improvement efforts. She also shares how transparent data and a shared focus on patient outcomes can align physicians across different employment models.

In this episode, Ezekiel Emanuel, MD, PhD, Architect, ACA, and Miriam Paramore, Health Tech CEO of RxUtility, discuss strategies to make prescription drugs more affordable, including generic drug access, price transparency, PBM reform and direct-to-consumer pricing. They also explore how healthcare can reduce administrative complexity while improving access, adherence and outcomes.

In this episode, Shannon Cameron, MBA, MHIIM, CPC, Chief Operating Officer, Anesthesia Financial Solutions, LLC, discusses how AI, automation and advanced analytics are reshaping revenue cycle operations, from denials and prior authorization to reimbursement and payment accuracy. She also shares lessons on governance, workforce evolution and leading effectively across complex healthcare organizations.

In this episode, Benjamin M. Schwartz, MD, MHCM, President, Academic Delivery, Banner Health, discusses the future of academic medicine, the opportunities and risks of AI in clinical care, and how Banner is improving outcomes, accelerating clinical trials, and strengthening the physician workforce. He also shares leadership lessons on servant leadership, purposeful hiring, and building high-performing teams.

In this episode, Alex Dresner, Co-Founder & CEO, Imagen Technologies, discusses using AI and subspecialized radiologists to improve radiology accuracy and access, the growing radiologist shortage, and why healthcare technology companies must focus on solving operational problems rather than simply selling software.

In this episode, Anish Desai discusses healthcare innovation, AI-enabled care, physician shortages, emerging care models and how physicians can adapt to a rapidly changing healthcare landscape. Disclaimer: The views and opinions expressed by Anish Desai are his own and do not necessarily reflect the views or positions of any organization with which he is affiliated.

In this episode, Jeffrey P. Gold, MD, President, University of Nebraska System, discusses workforce development and retention, healthcare headwinds, precision medicine and the growing role of AI in improving care. He also shares his vision for earlier disease detection, expanding access to rural communities and building a culture where employees feel part of something bigger than themselves.

In this episode, Austin Reeder, MHA, MPH, President, Froedtert Hospital, discusses expanding hospital capacity, improving maternal-fetal care and growing ambulatory services. He also shares his approach to navigating workforce pressures, rising costs, AI and other simultaneous changes facing healthcare leaders.

In this episode, William Morice II, MD, PhD, President and Chief Executive Officer, Mayo Clinic Laboratories, discusses the evolving role of diagnostics, AI and precision medicine in improving patient care. He also shares Mayo Clinic Laboratories’ growth priorities, the changing expectations of patients and the challenges of advancing innovation amid reimbursement pressures.

In this episode, Carlos Bohorquez, CFO, UC San Diego Health, discusses the system’s growth strategy, its Joint Powers Authority with Palomar Health and the financial challenges facing health systems, including HR1, 340B and potential site-neutral payments. He also shares how UC San Diego Health is using long-term planning, data-driven decision-making and a focus on its workforce to navigate uncertainty and support continued growth.

In this episode, Aleah Johnson, Senior Program Lead, American Heart Association, and Jilyana Miklos, Community Health Director, YMCA Buffalo Niagara, discuss how the YMCA is supporting hypertension awareness through blood pressure kiosks, self-monitoring programs, education and community partnerships. They also explore how community-based organizations can help connect patients with clinical care and promote heart health. This episode is sponsored by American Heart Association

In this episode, Mary Jo Williamson, Chief Administrative Officer at Mayo Clinic Laboratories, discusses how healthcare leaders can prepare teams for rapid change while staying grounded in mission, strategy and core leadership principles. This episode is sponsored by Mayo Clinic Labs.

In this episode, Radha Gopalan, MD, Clinical Professor at University of Arizona College of Medicine - Phoenix, discusses an inpatient cardiac prehab and rehab program designed to reduce frailty, improve functional capacity and help patients become eligible for advanced heart failure therapies.

In this episode, Matt Zarcufsky, Executive Director and Chief Philanthropy Officer of Tower Cancer Research Foundation, discusses funding early-stage cancer research, expanding patient support and adapting philanthropy to changing donor trends. He also shares his outlook on emerging cancer treatments, the future of nonprofit leadership and the challenges facing the philanthropic sector.

In this episode, Caren Lewis, Senior Vice President and System Chief Nursing Executive, MultiCare Health System, discusses strategies to improve nurse retention, strengthen nursing leadership and expand the workforce pipeline. She also shares how MultiCare is partnering with academic institutions and using flexible education pathways and specialty residencies to prepare and support new nurses.

In this episode, Co-Founders & CEOs of Areo Dental Group, Dr. Anushka Gaglani and Dr. Abhishek Nagaraj, share how they grew their dental practice from a single location to nearly 10 locations. They discuss recruiting and developing dentists, building scalable processes, maintaining clinical quality and their strategy for continued growth.

In this episode, Karen Brown, Revenue Cycle Director of Heart of the Rockies Regional Medical Center, discusses revenue cycle optimization, Epic implementation, reimbursement pressures and preparing for changes affecting rural hospitals. She also shares strategies for improving patient financial education, reducing denials and strengthening collaboration across clinical and administrative teams.

In this episode, Christopher Carr, Director One of Security Services at Texas Children’s, discusses the evolving healthcare security landscape, including workplace violence prevention, behavioral health, employee protection and AI-powered training. He also shares strategies for building strong security programs through investment in people, cross-functional partnerships, data and analytics, and a family-centered approach to pediatric care.

In this episode, Colleen Lewis, MSN, ANP-BC, AOCNP, Senior Vice President, Cancer Nursing, Winship Cancer Institute of Emory University, discusses balancing the growing complexity of cancer care with patient expectations for accessible, coordinated care. She also explores AI in oncology, the evolving role of nursing, care navigation, risk stratification and the future of survivorship.

In this episode, Albert Villarin, MD MBA FACEP - Vice President, Chief Medical Informatics Officer, Northwell Health, Information Technology, discusses Northwell Health's strategy for scaling ambient AI across clinical settings, reducing documentation burden and measuring its impact on clinician wellness. He also shares how ambient AI has improved patient satisfaction and his vision for AI-driven, patient-centered care.

In this episode, Karen Bowling, President and Chief Executive Officer, WVU Medicine Princeton Community Hospital; Executive Vice President, Government Affairs, West Virginia University Health System, discusses expanding specialty care in rural communities through telemedicine, strategic affiliations and workforce development. She also shares her perspective on healthcare advocacy, financial pressures facing rural hospitals and opportunities for growth.

In this episode, Will Landry, Senior Vice President and Chief Information Officer, FMOL Health, discusses expanding Epic through community partnerships, ambient AI for providers and nurses, and optimizing technology amid budget and reimbursement pressures. He also shares his strategy for modernizing IT and using technology to improve efficiency across the health system.

In this episode, Paul Hiltz, President and Chief Executive Officer, Naples Comprehensive Health (NCH), discusses the health system's growth in cardiology, orthopedics and oncology, as well as efforts to strengthen clinical excellence through physician recruitment, research and strategic partnerships. He also explores rising labor and supply costs, uncompensated care and the importance of collaboration across the Southwest Florida healthcare community.