Episodes

In this episode, Marie Langley, Chief Executive Officer, Desert Valley Medical Group, discusses expanding specialty and outpatient services, strengthening hospital-physician collaboration and addressing healthcare access needs in the High Desert. She also shares the challenges posed by Medi-Cal uncertainty, physician recruitment and plans to expand emergency department capacity.

In this episode, Sheila Augustine, Director, Revenue Cycle, Nebraska Medicine, discusses how AI is helping identify missing charges, automate charge reconciliation and improve revenue cycle workflows while keeping staff engaged in the transformation. She also explores payer denials, Medicaid changes, succession planning and opportunities to further integrate AI across revenue cycle operations.

In this episode, Balaji Raman, MS, MBA, Enterprise Executive Director, Westchester Medical Center Health, discusses the rapid expansion of AI across the revenue cycle, Epic transformation, enterprise standardization and the importance of building strong processes before implementing new technology. He also shares leadership advice on listening, building relationships and creating an environment where teams can thrive.

In this episode, Tami McMasters Gomez, Executive Director, Mid-Revenue Cycle, UC Davis Medical Center, discusses leveraging AI and automation to address workforce shortages, strengthen coding and documentation, and improve financial integrity. She also shares her approach to AI governance, evolving revenue cycle roles and balancing innovation with human expertise.

In this episode, Michael Hassell, FACHE, Chief Executive Officer, Melissa Memorial Hospital, discusses rural healthcare sustainability, expanding specialty services and strengthening ambulance and behavioral health care. He also shares his perspective on revenue cycle management, workforce challenges and advocating for rural hospitals amid evolving healthcare policy.

In this episode, David Merritt, Senior Vice President of External Affairs at the Blue Cross Blue Shield Association, discusses rising healthcare costs, employer affordability pressures and the growing impact of the No Surprises Act’s IDR process. He also outlines potential reforms to curb excessive awards, increase transparency and slow premium growth.

In this episode, Shridar Ganesan, MD, Director, Center for Molecular Oncology at NYU Langone Health, discusses integrating genomic, clinical and radiographic data to improve cancer care and the role of AI in synthesizing complex patient information. He also explores the future of molecularly defined cancers, targeted therapies and the need to balance standard care with clinical research.

In this episode, Monica L. Baskin, PhD, Director of VCU Massey Comprehensive Cancer Center, joins the podcast to discuss the center’s Cancer Center Support Grant renewal and the work underway at Massey to advance cancer care and research. She also shares her experience as the first Black woman to be named director of an NCI-designated cancer center and the significance of that milestone.

In this episode, Dr. Sam Patel, healthcare business consultant and CEO of Astra Culture and Looped, discusses the growing gap between patient demand and healthcare capacity, including the rise of concierge and hybrid care models. He also explores how AI, telehealth and preventative care can improve efficiency and access while preserving the human connection at the heart of medicine.

In this episode, Hunter Foster, VP, Agency Operations and Strategy, benefitbay, explores the growing adoption of ICHRA and defined contribution models, including the demand for flexibility, predictability and employee choice. He also discusses successful implementation, broker adoption, AI's evolving role and what increased carrier participation could mean for the future of health benefits.

In this episode, Albert L. Wright, Jr., President and Chief Executive Officer of West Virginia University Health System, joins the podcast to discuss the 340B program and the role of alternative payment models in shaping healthcare delivery. He also shares insights on keeping communities healthy and strengthening the health system’s impact beyond traditional care.

In this episode, Anirban Maitra, MD, Director of Perlmutter Cancer Center at NYU Langone Health, joins the podcast to discuss expanding cancer care to bring services closer to patients and communities. He also shares insights on integrating AI into oncology and how emerging technologies are enhancing training and preparing the next generation of cancer care professionals.

In this episode, Ajay Goel, PhD, AGAF, Professor and Chair, Department of Molecular Diagnostics and Experimental Therapeutics, City of Hope, discusses a promising blood-based test that detected 81% of advanced precancerous colorectal lesions and explores how earlier detection could shift cancer care toward prevention. He also examines screening access, reimbursement, follow-up care and the growing role of liquid biopsies in the future of oncology.

In this episode, Nathan Frank, Senior Vice President and Chief Digital and Technology Officer at Aetna, discusses how AI and digital tools are simplifying prior authorization, improving interoperability and enhancing member and provider experiences. He also shares Aetna’s approach to responsible AI, emphasizing human connection, trust and practical technology solutions that reduce administrative burden.

In this episode, Nishant Anand, MD, FACEP, President and CEO of Altais, joins the podcast to discuss the shift toward holistic, value-based care and the role of technology in supporting physicians and patients. He shares insights on ambient listening, moving beyond reactive care, and what long-term success in physician well-being could look like as healthcare continues to evolve.

In this episode, Amit Rastogi, MD, MHCM, President and Chief Executive Officer of Jupiter Medical Center, joins the podcast to discuss how population growth and rising labor costs are shaping healthcare operations. He also shares insights on leveraging AI solutions to improve productivity, streamline workflows, and help healthcare teams meet growing demand more efficiently.

In this episode, Jakob Emerson, Associate News Director, Becker’s Healthcare, discusses Centene’s exit from the commercial group markets in California and Oregon, rising employer health insurance costs and growing pressure on coverage. He also explores specialty drug spending, AI-driven administrative costs, payer consolidation and the evolving politics of health insurance.

In this episode, Donna Berizzi, DNP, RN, OCN, NEA-BC, Executive Director of Oncology, Johns Hopkins Hospital, & Associate Chief Nursing Officer, Cancer Service Line, Sidney Kimmel Comprehensive Cancer Center, Johns Hopkins Medicine, discusses rising oncology volumes, workforce pressures and the need to redesign care workflows. She shares how Johns Hopkins is combining predictive analytics, advanced clinical evaluation, drug preparation, and specialized care pathways to reduce delays, improve cap...

In this episode, Neil J. Farber, MD, Retired Physician and Medical Researcher and Author, discusses the healthcare crisis, including physician burnout, shrinking provider capacity, worsening access and the impact of administrative demands on patient care. He also shares insights from his upcoming book, Treating a Broken System: A Physician’s Cure for the Healthcare Crisis, and explores potential solutions to the healthcare workforce shortage.

In this episode, Hannah Galvin, MD, FAAP, FAMIA, CHCIO, CDH-E, Chief Health Information Officer at Cambridge Health Alliance, discusses the shift from AI pilots to enterprise-wide implementation, including governance, evaluation, patient trust and equity. She also shares lessons from Cambridge Health Alliance’s AI initiatives and advice for emerging healthcare technology leaders.

In this episode, Stacey Benson, Director, Revenue Cycle Operations, Houston Methodist Physician Organization, discusses using AI, analytics and workflow technology to improve revenue cycle efficiency, address payer downcoding and denials, and support team performance. She also shares how Houston Methodist is building a strong remote culture while preparing revenue cycle teams for the challenges ahead.

In this episode, Rhiannon Doherty, DHA, APRN, Director of Usability and Clinical Optimization at Baptist Health, shares how human-centered design, change management and frontline engagement helped drive adoption during a major EHR communication transition. Moderated by Stephanie Lahr, MD, Chief Medical Officer at uPerform, the conversation explores turning resistance into insight and putting users first. This episode is sponsored by uPerform.

In this episode, Peggy Duggan, MD - EVP, Chief Physician Executive and Chief Medical Officer, Tampa General Hospital, discusses addressing physician burnout by reducing administrative friction, using ambient AI and creating space for physicians to lead improvement efforts. She also shares how transparent data and a shared focus on patient outcomes can align physicians across different employment models.

In this episode, Ezekiel Emanuel, MD, PhD, Architect, ACA, and Miriam Paramore, Health Tech CEO of RxUtility, discuss strategies to make prescription drugs more affordable, including generic drug access, price transparency, PBM reform and direct-to-consumer pricing. They also explore how healthcare can reduce administrative complexity while improving access, adherence and outcomes.