Episodes

Economic Advisory Report – July 2021 In the July 2021 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessing bot...

Industrial Sales and Building Relationships by Joe Ginnetti In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, sits down with Joe Ginnetti to explore the evolving dynamics of industrial sales and the importance of building strong relationships throughout the sales process. Joe shares insights on key sales trends, challenges in the industrial sector, and the distinctions between being a leader and a manager in a sales-driven environment. His practical advic...

The Customer Experience by Dave Baiocchi In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, interviews Dave Baiocchi on the critical topic of enhancing the customer experience in the material handling industry. They discuss the importance of developing a robust customer experience strategy, aligning your messaging with your value proposition, and evaluating customer experience metrics versus performance. Through actionable insights and thought-provoking qu...

Economic Advisory Report – April 2021 In the April 2021 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessing b...

Company Culture by Bill Kaiser In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, talks with Bill Kaiser, VP of Sales at CultureWise, about the essential role of company culture in achieving business success. Bill discusses how to intentionally shape a culture that supports growth, enhances employee engagement, and elevates organizational performance. The conversation provides practical insights into creating a cohesive culture that aligns with business go...

Recruiting Technicians, CFT, and Diversity by Holly Duddy In this episode of MHEDA Talks, host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Holly Duddy about strategies for recruiting technicians, to explore the pressing challenges and innovative solutions in recruiting skilled technicians within the material handling industry. Holly shares her experiences and proven strategies for overcoming technician shortages, highlighting the importance of the Certified Forklift Tec...

Culture & Women in Leadership by Judy Hoberman In this episode of MHEDA Talks, host Shari Altergott, Chief Experience Officer of The CX Edge, engages with Judy Hoberman, a renowned speaker and author, to discuss essential aspects of workplace culture and the unique challenges and opportunities for women in leadership. Judy shares her insights on fostering inclusive environments, breaking down gender barriers, and building meaningful relationships that drive success in the material handling indu...

Economic Advisory Report – January 2021 In the January 2021 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessi...

Objective Based Selling and Building Relationships by Gary Moore In the latest MHEDA Talks episode, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Gary Moore, an industry veteran, on the essentials of objective-based selling and the importance of building lasting relationships. They talk about effective sales strategies focused on client objectives rather than just product features, exploring how understanding client needs fosters stronger partnerships. Gary also shares i...