Episodes

ProMat 2023 by John Paxton In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, interviews John Paxton, CEO of MHI, to discuss the highlights and opportunities at Promat 2023. Scheduled for March 20-23, 2023, at McCormick Place in Chicago, Promat 2023 promises to be a showcase of material handling innovations. John provides insights into the benefits of attending, from exploring the latest technologies to networking with industry leaders and participating in...

Gender Differences in the Workplace by Katie Yates In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, interviews Katie Yates about gender differences in the workplace and the potential impact on team dynamics and organizational success. Katie shares insights on building diverse teams, empowering women in leadership roles, and fostering mentorship to bridge gaps in understanding and collaboration. The discussion emphasizes the benefits of diversity and the ...

The Customer Experience by Alex Reed In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Alex Reed about the critical importance of the customer experience in the material handling industry. Alex explores how internal processes impact customer interactions and offers practical advice on leveraging technology to enhance both employee and customer experiences. The discussion provides valuable insights for businesses aiming to build stronger relati...

Economic Advisory Report – October 2022 In the October 2022 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessi...

Marketing Strategies by Rob Polich In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, interviews Rob Polich to explore the evolving role of marketing in the material handling industry. Rob shares insights on crafting effective go-to-market strategies, focusing on customer needs, and adapting to changes in the marketing landscape. The discussion highlights how companies can leverage modern marketing techniques to differentiate themselves and stay competitiv...

Work/Life Balance by Robin Ritz In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Robin Ritz about achieving and maintaining a healthy work/life balance. The discussion addresses the causes of poor work/life balance, strategies for setting boundaries, and creating a workplace culture that supports employee well-being. Robin shares practical tips for prioritizing personal and professional responsibilities while fostering an environment that val...

Market Trends in Supply Chain by John Clark In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with John Clark about key market trends influencing the supply chain. They dive into topics such as labor availability, automation, and evolving customer expectations. John provides insights for businesses seeking to navigate current challenges and seize opportunities in a rapidly shifting market environment. Key Topics Discussed Labor Market Changes Gr...

Economic Advisory Report – July 2022 In the July 2022 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessing bot...

The Importance of Professional Development by Jeremy Wall In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Jeremy Wall about the importance of professional development throughout all stages of a career. They discuss how continuous learning and growth can drive individual and organizational success. The discussion also highlights MHEDA’s Master Manager program, a 10-week course designed to help managers enhance their leadership and management ...

Robotics and Automation by AJ Meyer In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, interviews AJ Meyer about the transformative role of robotics and automation in the material handling industry. AJ shares insights into how robotics can address labor shortages, improve efficiency, and streamline operations. The discussion explores the current state of automation technology, the challenges of implementation, and the future outlook for robotics in materia...

Automation and Technicians by Steve Harrington In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Steve Harrington about the increasing importance of automation technicians in the material handling industry. They discuss the critical role of upskilling technicians, the challenges businesses face in finding skilled workers, and how automation is shaping the future of the workforce and the industry overall. Key Topics Discussed Role of Automati...

Economic Advisory Report – April 2022 In the April 2022 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessing b...

Employee Retention by Ryan Howard In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, talks with Ryan Howard about the trending topic of employee retention in today’s competitive job market. The discussion explores the impact of employee engagement on retention, strategies for building a strong workplace culture, and actionable steps businesses can take to retain top talent. Ryan shares his expertise drawn from his experience in managing and motivating team...

Building a Sales Culture by Todd Cohen In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, talks with Todd Cohen about building a sales culture that drives business growth. They discuss why everyone in a company plays a vital role in sales and how breaking down siloed cultures can lead to a more cohesive and effective sales strategy. Todd provides insights into fostering collaboration, empowering employees, and creating a unified mindset across all departme...

Branding by Jerry Weidmann In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Jerry Weidmann about the complexities and opportunities involved in company branding. Jerry shares his insights on transitioning a company’s brand from multiple names into one cohesive identity under an umbrella brand. He explores how internal planning, employee engagement, and customer perception play pivotal roles in a successful rebranding effort. This episode offe...

Economic Advisory Report – January 2022 In the January 2022 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessi...

Best of 2021 This episode of MHEDA Talks reflects on the most impactful moments from the podcast series throughout this year. Hosted by Shari Altergott, Chief Experience Officer of The CX Edge, the series brought together industry experts and MHEDA members to share insights on trends, challenges, and strategies shaping the material handling industry. This episode covers the key discussions from 2021, highlighting the expertise and valuable takeaways provided by this year’s guests. Key Topics D...

MHEDA’s DSC Survey by Tom Albero, John Gelsimino, and Katie Richards In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Tom Albero, John Gelsimino, and Katie Richards about the benefits and updates to MHEDA’s DSC Survey. The DSC Survey serves as a benchmarking tool for companies in the material handling industry, providing insights into organizational performance, peer comparisons, and offering a framework for strategic improvement. The convers...

Diversity in the Workplace by Kelly McDonald In this episode of MHEDA Talks, Shari Altergott, Chief Experience Officer of The CX Edge, engages with Kelly McDonald, a renowned speaker and author, to discuss the transformative impact of diversity in the workplace. Kelly highlights strategies for fostering inclusivity and explains how diversity contributes to innovation and organizational success. The conversation also covers ways to attract and retain a diverse workforce, ensuring companies remai...

Automation Trends and Technology by Troy Donnelly In this episode of MHEDA Talks, host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Troy Donnelly about the latest trends and advancements in automation technology. The conversation explores how automation is transforming the material handling industry, the challenges businesses face in adopting new technologies, and what the future holds for automation over the next 5-10 years. Troy provides practical insights into leverag...

Economic Advisory Report – October 2021 In the October 2021 Economic Advisory Report, MHEDA presents insights from ITR Economics specifically focused on the material handling industry. The MHEDA Quarterly Economic Report, published by ITR Economics, provides an in-depth look into the latest economic data and forecasts. This report is designed to equip MHEDA members with critical insights to help navigate market trends, understand economic cycles, and make informed business decisions. By accessi...

Diversity and Inclusion in the Supply Chain by Bob Trebilcock In this podcast episode, Bob Trebilcock discusses the state of diversity and inclusion within the industry with Christian Dow of MHI and Katie Richards of MHEDA. They review key findings from the first industry-wide survey on diversity, conducted in partnership with WERC and Modern Materials Handling. The conversation highlights the slow pace of diversification, particularly at leadership levels, and explores emerging strategies for ...

Effective Marketing Strategies by Lorie Leitner and Red Andal In this episode of MHEDA Talks, host Shari Altergott, Chief Experience Officer of The CX Edge, speaks with Lorie Leitner and Red Andal about the evolving role of marketing in the material handling industry. The discussion highlights the importance of crafting effective marketing strategies, creating relevant and impactful content, and leveraging digital tools. Their insights provide actionable tips aiming to strengthen brand and mark...

Employee Engagement & Culture by Irene Holley In this episode of MHEDA Talks, host Shari Altergott, Chief Experience Officer of The CX Edge, interviews Irene Holley to discuss the role of employee engagement and company culture in today’s workforce. Irene shares practical strategies for making employees feel valued and creating an environment where engagement thrives. Her insights highlight the connection between a positive workplace culture and organizational success. Key Topics Discussed Emp...