Episodes

In this episode, Brooke A. Schweitzer, DMSc, MSPA, PA-C, FACHE, Chief Advanced Practice Officer at UChicago Medicine, joins the podcast to discuss creating a framework that strengthens organizational culture and improves the patient experience. She also shares insights on using transparent data through individualized scorecards and the power of peer influence to drive engagement and meaningful change.

In this episode, Kathleen Sanford, DBA, RN, FAAN, Senior EVP, Chief Nursing Officer, CommonSpirit Health, discusses improving nurse retention through virtual integrated care, nurse residency programs, career support and shared governance.

In this episode, Emily C. Jakacki, President of Northwestern Medicine Delnor Hospital, discusses leading a smooth leadership transition, maintaining top decile quality scores, and focusing on patient safety, equity, and efficiency. She also shares priorities for 2026, including managing emergency department throughput, leveraging data for informed decision making, and expanding ambulatory, diagnostic, and surgical services to meet community needs.

In this episode, Courtney McNamee, Director, Revenue Cycle and Reimbursement, Altru Health System, discusses building a more proactive, patient-centered and data-driven revenue cycle while responding to payer pressure, reimbursement changes and the growing role of AI and automation. She also shares how Altru is preparing for thoughtful growth across rural communities and strengthening the patient financial experience.

In this episode,Katrina Ascencio-Holmes, BSN, RN, Chief Nurse Officer, Sutter Health, discusses strategies to recruit, retain and develop the health system’s 18,000 nurses, including career development, mentorship, shared governance and frontline engagement. She also shares how Sutter is investing in workplace safety and technology while creating an environment where nurses can build meaningful, long-term careers.

In this episode, Shannon Cameron, MBA, MHIIM, CPC, Chief Operating Officer, Anesthesia Financial Solutions, LLC, discusses how AI, automation and advanced analytics are reshaping revenue cycle operations, from denials and prior authorization to reimbursement and payment accuracy. She also shares lessons on governance, workforce evolution and leading effectively across complex healthcare organizations.

In this episode, Karen Bowling, President and Chief Executive Officer, WVU Medicine Princeton Community Hospital; Executive Vice President, Government Affairs, West Virginia University Health System, discusses expanding specialty care in rural communities through telemedicine, strategic affiliations and workforce development. She also shares her perspective on healthcare advocacy, financial pressures facing rural hospitals and opportunities for growth.

In this episode, Caren Lewis, Senior Vice President and System Chief Nursing Executive, MultiCare Health System, discusses strategies to improve nurse retention, strengthen nursing leadership and expand the workforce pipeline. She also shares how MultiCare is partnering with academic institutions and using flexible education pathways and specialty residencies to prepare and support new nurses.

In this episode, Karen Brown, Revenue Cycle Director of Heart of the Rockies Regional Medical Center, discusses revenue cycle optimization, Epic implementation, reimbursement pressures and preparing for changes affecting rural hospitals. She also shares strategies for improving patient financial education, reducing denials and strengthening collaboration across clinical and administrative teams.

In this episode, Amy Mansue, CEO of Inspira Health, discusses navigating reimbursement pressures, expanding access, leveraging Epic and AI to improve care, and investing in the workforce and community. She also shares how Inspira is preparing for difficult decisions while keeping patients and community needs at the center.

In this episode, Mandy Eaton, PhD, President and CEO of Memorial Health, joins the podcast to discuss building a strong workplace culture and the importance of creating a diverse and inclusive workforce. She also shares her perspective on the growing need for capital investment in healthcare and explains how CEOs can build trust with employees, patients, and the communities they serve.

In this episode, Mandy Eaton, PhD, President and CEO of Memorial Health, joins the podcast to discuss building a strong workplace culture and the importance of creating a diverse and inclusive workforce. She also shares her perspective on the growing need for capital investment in healthcare and explains how CEOs can build trust with employees, patients, and the communities they serve.

In this episode, Crissy Turino, Chief Operating Officer for CountyCare, discusses Medicaid changes, healthcare access and equity, and the importance of balancing mission, operations and public policy. She also shares leadership lessons on adaptability, building strong teams and bringing clarity during times of uncertainty.

In this episode, Martha Henley, Chief Executive Officer, Unity Medical Center, discusses expanding access to care in rural communities, restoring specialty services locally and strengthening hospital operations. She shares how Unity Medical Center is navigating workforce challenges, reimbursement pressures and growth opportunities while keeping patients at the center.

In this episode, Emily Moorhead, President of the Macomb Market at Henry Ford Health, shares how she is leading operational and workforce stabilization amid rapid growth and industry headwinds. She discusses financial sustainability, staff engagement, patient safety, and making disciplined decisions to support long-term access, trust, and community-centered care.

In this episode, Leanne Yanni, MD, MHCM, President and Chief Executive Officer, Illinois Physician Enterprise, Hospital Sisters Health System, discusses building a long-term strategy for physician growth, expanding access in rural communities and strengthening leadership across the organization. She also shares how ambient AI, team-based care and population health are helping improve clinician experience and patient outcomes.

In this episode, Holly McCormack, DNP, RN, President and Chief Executive Officer, Cottage Hospital, discusses expanding specialty and behavioral health services, securing critical grant funding, and strengthening rural healthcare through patient-centered growth, recruitment, and age-friendly care initiatives.

In this episode, Audrey Gregory, PhD, Senior Executive Vice President and CEO at AdventHealth Multi-Division Delivery Network, shares how mentorship, servant leadership, and investing in people early create resilient leaders and lasting organizational culture. She also discusses AdventHealth's approach to leadership development, whole person care, and building a strong talent pipeline for the future. For more resources visit: linkedin.com/in/audreygregoryphd

In this episode, Amanda Chawla, CMRP, MHA, FACHE, Chief Supply Chain and Post Acute Care Officer, SVP at Stanford Health Care and Stanford Children’s Health, discusses the evolving role of supply chain as a strategic driver for healthcare organizations. She shares insights on building resiliency, leveraging data and AI, developing the future workforce, and advancing value-based management to improve efficiency and outcomes.

In this episode, Dr. Jan D. Hirsch, Founding Dean of the University of California, Irvine School of Pharmacy & Pharmaceutical Sciences & Professor of Clinical Pharmacy, discusses how AI, precision medicine, and interdisciplinary education are shaping the future of pharmacy while preparing the next generation of healthcare leaders to improve patient outcomes.

In this episode, Deb Muro, Chief Information Officer, El Camino Hospital, discusses how the organization is using AI to improve patient access, clinician workflows, and operational efficiency while measuring the real value of technology investments. She also shares her vision for a more personalized, predictive, and equitable future for healthcare.

In this episode, Alison Flynn Gaffney, FACHE, Chief Executive Officer at Banner University Medicine Tucson, shares insights into her leadership journey, the importance of culture, collaboration, and high reliability, and strategies for strengthening the healthcare workforce. She also discusses physician training, academic medicine, and Banner's commitment to advancing patient care through innovation and community partnerships.

In this episode, Jandel Allen-Davis, CEO of Craig Hospital in Colorado, reflects on her journey from practicing physician to healthcare leader, sharing lessons on purpose driven leadership, patient centered culture, and building trust. She also discusses Craig Hospital's expansion, the importance of staying connected to frontline care, and why relieving suffering should remain healthcare's central mission.

In this episode, Joanne Armstrong, MD, Vice President and Chief Medical Officer, Women's Health and Genomics, CVS Health, discusses how CVS Health is improving access, affordability, and personalized care for women through innovative care delivery models, data-driven strategies, and benefits designed to meet women's evolving health needs.