Episodes

Has your pet business been open for 10, 15 or even 20 years… but suddenly the phones aren’t ringing quite as often as they used to? Are newer competitors and franchises appearing in your market with bigger marketing budgets, stronger Google rankings and making a LOT more noise? And just when you thought you’d finally got your head around Google and SEO… are you now wondering how ChatGPT, AI search, Bing and even Yelp mean for your pet business? In this week’s episode of the Pet Boarding & Day...

Are you expecting a dog to fit into the same daycare programme at one, three, six and eight years old… even though the DOG has completely changed? Are you seeing dogs coming through your doors who need more help, more downtime or a different kind of social experience than they did five or ten years ago? And are you losing perfectly good long-term clients because their dog has “aged out” of traditional daycare — when you could be adapting the service around what that dog needs NOW? In this wee...

Are you constantly advertising, interviewing and training new staff… only to find yourself doing the whole bloody thing again a few months later? Are you still hiring pet care staff using the same boring job ads and interview process you’ve been using for years — even though the people you’re trying to attract have completely changed? And how much is your staff turnover REALLY costing you once you add up the advertising, interviewing, training, overtime, uniforms and management time involved e...

Do your team leaders know what to say when a staff member isn’t performing, a customer is angry or something unexpected happens in your facility? Are you promoting brilliant dog people into management roles… and then expecting them to somehow figure out leadership for themselves? And how do you train your team for those difficult, stressful situations that might only happen once a year — but when they DO happen, you really need them to get it right? In this week’s episode of the Pet Boarding ...

Are your clients already buying food, treats, toys and other pet products from somebody else every month? Have you thought about adding retail to your daycare, boarding or grooming business, but don’t know what to sell, how much stock to carry or where the hell to start? And what if the easiest way to make retail work isn’t filling your reception with hundreds of products… but finding a handful of carefully chosen items that enhance the services you’re already selling? In this week’s episode ...

What would happen if another pet business copied the name, logo or slogan you’ve spent years building a reputation around? What if they trademarked it before you did… and then legally forced YOU to stop using it? And how much would it cost to rebrand your entire business, rebuild years of goodwill and explain to all your existing clients why you’ve suddenly changed your name? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by pet industry attorney Shahrina Ankhi Kr...

How many potential customers call your pet business every week while your team are too busy looking after dogs to answer the phone? How much could just ONE of those missed calls be worth if it was a boarding stay, a regular daycare client or a customer who stayed with you for the next ten years? And how do you make sure every caller gets a brilliant, personal experience without employing somebody to sit beside the phone all day? In this week’s episode of the Pet Boarding & Daycare Podcast, Do...

Are you still setting your prices by looking at what every other daycare and pet resort in town is charging? Do you worry that increasing your prices will drive clients away, even though your costs, wages and overheads keep going up? And what if the reason you’re working harder, looking after more dogs and dealing with more stress… but still not making enough money is because you’re sitting in the wrong place on the pricing ladder? In this week’s episode of the Pet Boarding & Daycare Podcast,...

What if some of the dogs causing the biggest problems in your daycare aren’t actually difficult dogs at all? What if they’re simply in the wrong programme? And what if changing the way you deliver daycare could reduce staff burnout, lower labour pressure, improve the experience for the dogs AND create entirely new revenue streams for your business? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Kristen Perrus from the award-winning Scouts Honour Pet Retreat to ...

What if there was another revenue stream sitting inside your pet resort that could generate thousands of dollars every month? What if you already have the space, the customers and even the potential staff members to make it happen? And what if the answer to the groomer shortage isn’t finding the perfect experienced groomer… but creating your own? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by Brandy Reese from Paragon School of Pet Grooming to explore the huge ...

What if enrichment wasn’t just something that made dogs happier but the very thing that could transform your pricing, your staff culture and the value of your business? Why do some daycare owners seem able to charge premium prices while others are still competing on who can offer the cheapest place for a dog to spend the day? And what if the future of pet care isn’t about supervising more dogs but creating better experiences for every dog? In this week’s episode of the Pet Boarding & Daycare ...

What if the biggest problem in your pet business isn’t your marketing, or your staffing, or the economy? What if it’s your pricing? How do some pet businesses command premium prices, attract better clients and continue to grow while everyone else is caught in a race to the bottom? And why is it that almost every successful business owner eventually admits the same thing… “We were undercharging”? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom tackles one of the most importan...

Why do some pet businesses seem to grow effortlessly year after year while others are constantly spending money trying to replace the clients they’ve just lost? What if the biggest opportunity to increase your profits wasn’t finding more customers but keeping the ones you already have? And what if the secret to building a more valuable business wasn’t better advertising at all but better systems? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom continues his conversation with...

AI can write your emails. It can create your social media posts. It can even answer your phone. But what happens when every pet business starts sounding exactly the same? How do you stand out when everyone has access to the same technology? And why might your greatest competitive advantage over the next decade have nothing to do with AI at all… and everything to do with being more human? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom is joined by two special guests to expl...

Are you measuring the success of your business by how many dogs you can squeeze into daycare next week when you should really be asking how valuable your business is becoming? Have you ever wondered why some pet businesses are worth millions of dollars while others, despite generating similar revenue, struggle to make any real profit? And what if the biggest opportunity in your business isn’t finding more customers but building the assets that make every customer more valuable? In this week’s...

Do you ever feel guilty stepping away from your business because you’re convinced everything will fall apart without you? Have you been so busy firefighting that you haven’t stopped to think about where your business is actually heading? And what if the biggest breakthrough in your business this year doesn’t come from working harder but from not working? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom returns from a week away in Menorca with an important reminder for every p...

Do you feel like your marketing only works when you’re actively pushing it? Are you spending too much time chasing leads, following up with prospects and trying to remember who needs what? And what if you could build a system that attracts clients, converts them, keeps them engaged and generates referrals… even while you’re on holiday? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom checks in from the beaches of Spain (well, technically he recorded this before he left) and s...

Why do some pet business owners survive for twenty years while others disappear after two or three? What does it really take to build a business that clients trust, staff stay with, and competitors struggle to copy? And if you’re feeling frustrated because growth is taking longer than you’d hoped, could it be that you’re actually closer than you think? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom sits down with Dog Daycare Success Academy member Pat Hall to talk about his...

Are you worried that AI is going to make every pet business sound exactly the same? Have you ever wondered why some facilities become the obvious choice in town while others struggle to stand out, even when they offer similar services? And what if the real competitive advantage in the years ahead isn’t better technology but being more human? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom dives into one of the biggest topics affecting the pet industry right now: AI. After ca...

Are you putting out plenty of marketing but still struggling to attract the kind of clients you actually want to work with? Do you ever feel like your business sounds exactly the same as every other daycare, boarding kennel or pet resort in town? And what if the problem isn’t that you need to create more content but that you need to put more of yourself into it? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom looks back on the Pet Boarding & Daycare Expo West in Phoenix and ...

Why do some pet business owners seem to make years of progress in a matter of months while others stay stuck wrestling with the same problems year after year? What separates the owners who go back from an industry event fired up and ready to change things from the ones who fill a notebook with ideas and never actually do anything with them? And what if the biggest thing holding your business back right now isn’t a lack of knowledge, but a lack of implementation? In this week’s episode of the ...

Are you posting constantly on social media but not seeing enough actual enquiries or bookings? Do your posts get likes, comments, and the occasional “cute dog!” yet somehow your calendar still isn’t as full as you want it to be? And what if the real problem isn’t your content quality but the fact you don’t have a strategy behind it? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom records live from the buzzing Pet Boarding & Daycare Expo West in Phoenix before sitting down wi...

Are you constantly “doing stuff” in your business but still not moving forward the way you hoped? Have you ever spent hours tweaking social media, software, websites, or marketing only to realise nothing fundamentally changed? And what if the real problem isn’t that you need more tactics but that you don’t have a clear strategy guiding them? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom breaks down one of the biggest problems holding pet business owners back: the confusion...

Are you still running your daycare like a giant dog mosh pit while clients are demanding something more personalised? Have you noticed more dogs struggling in traditional group play more stress, more overstimulation, more behavioural issues? And what if the future of daycare isn’t “more dogs” but better experiences for the right dogs? In this week’s episode of the Pet Boarding & Daycare Podcast, Dom sits down with Mandy Ekins from Manners Matter Training & Dog Daycare to unpack one of the big...