Episodes

Are you juggling bookings across multiple channels, hoping nothing slips through the cracks? Wondering how to reduce chaos, reclaim your time, and still grow your revenue? Curious what smart pet pros are doing to offer next-level upsells and client experiences? In this episode, Dom sits down with Sarah and Pete Stevens – daycare owners, Elite U.K mastermind members, and creators of the PawPal app. Born from the mess of their own overbooked and under-organised daycare, PawPal started as an int...

Are you still relying on spreadsheets and sticky notes to run your daycare? What would your business look like if your software actually saved you time (instead of stealing it)? Could one system really solve your scheduling headaches, pricing problems, and staff miscommunication? This week, Dom is joined by Chris Tilson and Drew Brinkoetter, co-founders of Goose, a modern operating system for pet care businesses. Chris brings decades of hands-on facility experience, while Drew shares insights...

Is attending an Expo really worth it for your business growth? Can a single event really change how you price, promote, and plan your pet care business? What are real facility owners saying about their experience at Expo West, and why do they keep coming back? In this special recap episode, Dom brings you another exclusive behind-the-scenes conversations from the Pet Boarding & Daycare Expo West in Las Vegas. You’ll hear from pet biz newbies like Michelle Macklin – who’s converting a horse pr...

Can attending one industry event really change your business trajectory? What happens when you step away from your business in order to find out where you’re going wrong with it? And is it possible to raise your prices, sell more extras, and supercharge your revenue – before breakfast? In this Expo West recap episode, Dom shares inspiring stories and interviews recorded live in Las Vegas. You’ll hear first from Tara and Skylor of King Style Dog Boarding, who took the brace decision to close d...

What’s the real ROI (return on investment) of showing love to your best clients? Can dinner, drinks and a friendly conversation really drive customer loyalty in your pet care business? And how can you build a leadership team that actually frees you up to work on the business instead of in it? Then stay tuned, because in this episode, Dom chats with Mike McIntyre from Fetch Family Pet Resort about his facility’s journey from launch to expansion. After a whirlwind opening just before COVID hit,...

How do you stop your daycare going from calm to chaos in 30 seconds flat? Can staff training really reduce noise, improve behaviour and boost morale? And do you ever wonder what ripple effects are ruining your business without you even realising it? In this episode, Dom is joined by Mallory Poirier from PackPro to discuss their revolutionary approach to staff training. Mallory breaks down the key mistakes dog daycare owners make when it comes to training, and why fixing group management first...

Could your hiring process be hurting your pet business without you even realizing it? Are you still relying on platforms like Indeed or LinkedIn to find your next great team member? How would your business change if you had a system that brought in passionate, qualified candidates, automatically? In this episode, Dom sits down with marketing automation expert and PetBizSuite co-founder Josh Hightower, for a deep dive into building your own hiring funnel. Josh explains why you need to think ab...

What is the best way to launch a dog daycare to ensure maximum success? Can you be premium priced and offer profitable upsells from day one? How can you use enrichment to make a new facility stand out from the competition? In this episode, Dom is joined by Rainier Dog Resort & Spa owner Kelli McEntire, who shares the full story behind her facility’s spectacular launch. After a rocky start with zoning issues at their original barn-based location, Kelli and her husband Sam secured a new premise...

Is your marketing working hard enough both on and offline? Are you tired of pumping out pointless Facebook and Instagram posts that feel like you are shouting into the social media void? Do you wish there was a way to attract more great clients who never complain about price and invest in all your enrichment extras? What if there IS a better way… Could a paper and ink newsletter be the secret weapon your pet business is missing? In this episode, Dom brings you a marketing mini-masterclass a...

Is your business built to scale, or is it held together by duct tape and desperation? How do you maintain high standards as you grow your team and customer base? What services will your affluent clients gladly pay extra for? This week, host Dom Hodgson is joined by Alex Varney of Pinnacle Pets, a luxury pet resort in Ohio. Alex shares how her family built their business from scratch – without experience in pet care or entrepreneurship – and turned it into a high-end, high-demand operation. We...

Are you leaving money on the table by not answering your phone fast enough? Wondering what’s the most cost-effective way to generate new leads quickly? And how can you stand out in an increasingly crowded pet care market? In this episode, host Dominic Hodgson is joined by Duane Carey, founder of Impact Marketing, a specialist digital agency working with over 70 pet care businesses across the U.S. Duane explains how his team uses real-time data to improve lead generation, ad performance, and ...

Are you making the most of every square foot in your facility? Could a simple change in your daycare setup transform dog behavior and boost profits? How can scent-based enrichment set your business apart from the competition? In this episode, Dom is joined by Tim Jackson to explore how adding a ‘Scent Space’ can revolutionize your dog daycare. They break down how incorporating structured scent work can calm high-energy dogs, improve playgroup dynamics, and create new revenue streams. Tim als...

Is your daycare just a playgroup, or is it a premium, structured experience that pet parents are willing to pay more for? Are you stuck in the pack mentality, offering the same overcrowded playrooms as everyone else—while clients demand something more personalized? What if you could charge more, fill your daycare with the right dogs, and create a truly standout pet care business? In this episode, host Dom Hodgson sits down with Mikayla Cavaness, the owner of Fetching Pet Company, who turned a...

Is your dog daycare an enriching environment that keeps dogs engaged, or is it just an expensive free-for-all where bad habits take root? What hidden techniques do zookeepers use to keep animals mentally sharp and stress-free – and how can they give your daycare the edge? What if a few simple changes to your daycare routine could transform your business, attract higher-paying clients, and create happier, better-behaved dogs? In this episode, host Dom Hodgson sits down with Tim Jackson, the ow...

Are you struggling to get daycare clients to commit to enrichment programs? Did you know selling premium ‘themed’ activities to your existing client base is the easiest way to boost profits? Could a perks based enrichment membership model be the answer to boosting loyalty and increasing revenue? In this packed episode, host Dom Hodgson sits down with Nora Rodgers from Wag Days Philly to discuss how she built a successful two-location daycare operation in Philadelphia. Nora reveals how she is ...

Ever feel like you’re stuck on a hamster wheel in your pet business – working harder than ever but not seeing the growth you want? What if the fix for a more successful future isn’t in another course, certification, or social media hack – but in joining a mastermind? So, what exactly happens at a mastermind, and is it really possible to achieve years of growth in just a few short months? In this episode, Dom Hodgson reveals how masterminds work, why they’re the go-to strategy for top-performi...

Is your pet business truly attractive to buyers, or are hidden inefficiencies hurting its worth? What are the key financial and operational factors that determine if your business will sell for top dollar? And how can you increase profitability today – even if selling isn’t on your radar yet? In this episode, host Dom Hodgson welcomes back Teija Heikkilä from PetVet Sales and Advisory for part two of their deep dive into successfully selling a pet business. After an overwhelmingly positive li...

Have you ever thought about selling your pet care business—but don’t know where to start? Wondering how much your business is really worth or what buyers look for? Want to avoid the big mistakes that can hurt your chances of a profitable sale? Then you are in luck because in this episode, host Dominic Hodgson sits down with Teija Heikkilä, a leading expert in pet care business sales, to dive deep into how to prepare your business for a high-value sale. With private equity firms rapidly enter...

Did you know relying on social media alone to promote your pet services is a risky strategy? Could email marketing be the solution that transforms your business and boosts client loyalty? And what are the secrets to crafting emails that clients actually open, read, and act on? Tune in because in this weeks episode, host Dom Hodgson delves into the untapped power of email marketing and why it’s an essential – and often underused – tool for pet care businesses. He breaks down how to create ente...

What does it really take to grow a pet care facility from the ground up? How do you turn casual community engagement into a powerful marketing tool? And why is understanding your brand the first step to building loyalty that lasts? In this episode, Dom Hodgson chats with Bryan Kiefer, a former pet care facility manager turned industry expert at RunLoyal. Bryan shares the ‘in the trenches’ secrets about how he helped scale a small business into an award-winning operation, all while navigating ...

Wondering how to keep labor costs under control without sacrificing quality? How do some daycares manage to keep their wage costs below the mythical 40%? What tools and systems can help you improve efficiency across multiple locations? In this episode, Dom chats with Sean Felty from Greenlin Pet Resorts, who shares his game-changing productivity calculator – a tool designed to help pet care facilities slash labor costs and dramatically increase profitability. Sean reveals how his background i...

Are you ready to elevate your pet care business to new heights this year? Curious about the strategies top industry leaders use to boost profitability and attract dream clients? Do you want to turn ordinary days at daycare into unforgettable experiences for your clients and their dogs? In this episode, Host Dom Hodgson shares 20 powerful business resolutions that – if you action them – will help you have your most profitable and stress-free year to date. The Pet Biz Wiz is breaking down bold...

What can niche services in Dubai teach us about creating loyalty in our own pet facilities? How do you build a team that stays motivated, happy, and committed? And why does attending industry events (or skipping them) make such a difference to your success? In this special new year’s episode, Dom Hodgson reflects on an incredible 2024, highlighting the biggest lessons from some of the podcast’s most memorable interviews. Hear from podcast favourites like Eve Molzhon about why not attending ex...

What if you could look back at your business mistakes with the wisdom you have now? What do you want your business to be like one, five, ten years in the future? How can storytelling like Dickens transform your marketing into something unforgettable? In this special Christmas themed episode, host Dom Hodgson reflects on lessons from his own journey while channelling the spirit of A Christmas Carol to see the past, present, and future of his business. But don’t worry, you’re coming along too a...