The Dental Practice Fixers Podcast Featuring Secret Shopper Calls to Dental Offices
The only dental podcast that features live mystery shopper calls to dental practices, The Dental Practice Fixers is the podcast for dentists and team members who want to provide a better patient experience, improve their customer service skills, book more
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Recent Episodes
The Answer Is NO!
In this episode, Dr. Rich talks about a phenomenon he observes at way too many dental practices: “The answer is NO - now what’s the question?”...
Should We Ever Do This At The First Visit?
In this episode, Dr. Rich shares a question he got from an attendee at a recent seminar - is it ethical to do a prophy on the first visit? To answer,...
Does Your Office Pass The Dishwasher Test?
In this episode, Dr. Rich shares a valuable dental practice lesson he learned when his dishwasher “went up!” This leads to the very important question...
Ten Things A Dentist Should Never Say!
Dr. Rich has visited hundreds if not thousands of dental practices, and in this episode, he shares ten things he has actually heard many dentists say...
Missed Opportunities!
There are so many missed opportunities in the dental office, and in this episode of The Dental Practice Fixers podcast, we give you a bunch. We start...
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