What It Means: A Forrester Podcast

Recent Episodes

CX: Catering To A Creature Of Habit (Live)

Posted July 5, 2018 • 00:26:58

Senior Analyst TJ Keitt explains the importance of habits in customer experience design and how brands should use them to develop a loyal customer...

The Future Of Organizations

Posted June 28, 2018 • 00:37:27

Forrester Vice President and Group Director Sharyn Leaver discusses the future of organizations — what companies will look like, how they will function,...

The 2018 US Customer Experience Index

Posted June 21, 2018 • 00:33:54

Forrester Vice President and Research Director Harley Manning discusses the 2018 US Customer Experience Index results and what they mean for companies...

The Customer Energy Index

Posted June 14, 2018 • 00:28:29

Forrester Senior Data Analyst Anjali Lai introduces the Customer Energy Index: a measure of customer attitudes, behaviors, and actions that tracks the...

Smart Homes And The Subscription Economy

Posted June 7, 2018 • 00:25:38

Forrester Vice President and Principal Analyst Frank Gillett discusses the smart home: the types of technologies in the market, the ways in which...