Episodes

Your company's customer support team makes sure your customers feel taken care of, but they can also become valuable adds to your engineering teams. Listen to this episode for insights and advice on making the switch from Andra Burck and...

In this episode, Fred Harper joins us to talk about mental health and his experiences with neurodiversity.

Observability, monitoring, and other operational features of your services can't be bolted on at the end of the development process. Setting teams up for success with best practices helps organizations meet their goals.

Managing a team's performance is more than just firing those who don't behave well and promoting those that do. It's nurturing and growing your team to help them perform at their best. Ted Neward, co-founder of Solidify/US talks about his...

It's time for PagerDuty Summit 2022. In this bonus episode, some of the PagerDuty team joins us to talk about the events, the content, the swag, and all the things they're excited to share with PagerDuty's users and community.

Technical services and applications don't have to live forever. Knowing when to shut down a service or feature that isn't working, and doing it in a way that keeps your users happy, is it's own practice. PagerDuty's Sean Steacy joins us to...

Open Source software projects rely on strong communities for support, feature development, bug fixing, and any number of other technical tasks. But communities also provide users with a place to share experiences and find like-minded folks....

Sharing information in technical communities is key to product and feature adoption. Sharing information within technical teams is crucial to creating shared knowledge about services and their environment. Mary and Kimberly join us to talk...

Service Level Objectives (SLOs) are a method for focusing work on reliability. As a tool for your team, SLOs provide insight into service performance and can act as a framework for prioritizing tasks and features.

Kolton and Alex reflect on how they identified the space where they could build their respective companies and the shift from larger entities to start ups. Part 2 of a 2-part crossover with the Break Things on Purpose podcast.

The one where we talk about security champions: how it's different from DevOps, why recognition is so critical for success, and how you can get started with championing security.

Iris Carrera is a Senior Site Reliability Engineer at Dutchie focused on observability and incident response. Prior to Dutchie she worked at HashiCorp building the infrastructure that supports HashiCorp Cloud Platform. Iris has worked on...

Communication is something we can always get better at. Michael Callaghan joins us to talk about communication mistakes we commonly make and how to learn from them.

Dominica DeGrandis is the author of *Making Work Visible*, and Principal Flow Officer at Tasktop. She joined us to talk about how important it is for teams to ensure that all of their work is accounted for in planning.

The Verica Open Incident Database is a community-contributed collection of software-related incident reports. Courtney Nash tells us all about it.

Rich Lafferty is a Staff SRE at PagerDuty. In this episode he shares with us what it is a Staff SRE does as well as why high availability and disaster recovery matter and why it's good to reevaluate your plans periodically.

Greg Albrecht is a tech company CTO and has been disaster deployed for hurricanes, earthquakes, wildfires, and other events requiring emergency response. He brings his experience in real-world emergency response to the technical world.

Have you made the leap to a new job during the 'Great Resignation'? Lots of folks have, or are thinking about it. Join us for this episode on what job hunting, recruiting, and hiring is like in the tech industry today with Wendy McIntosh.

Kat Gaines joins our PagerDuty Advocates team as our newest DevOps Advocate, but she has a long history with PagerDuty. She's also a Customer Service pro, so we invited her to the podcast to talk about what she's looking forward to as an...

Curious about how new organizations were able to maintain their uptime during a news cycle as intense as what turned into Election Week 2020? In this episode Quintessence discusses hypercare preparedness that was put into place at The New York...

Technology and preparedness for incidents isn't just for the private sector. This week, Mandi is joined by Jonathon Canada, Sr. Solutions Engineer at Teleport and a Cyber Operations Officer in the Army National Guard, to talk about his unique...

All-star trio Charity Majors, Liz Fong-Jones, and George Miranda join us this week to talk all things observability, observability engineering, and their new book on the subject.

Mandi is joined by Brittany Woods, Server Automation Manager at H&R Block, to talk about automation, cloud, and all the things.

In this episode, Mandi Walls talks with Tom Geraghty, Transformation Lead at Red Hat's Open Innovation Labs, about psychological safety and why it is crucial for modern high-performing teams.