Episodes

Every dental team has heard, “I need to think about it.” But what is the patient really trying to tell you? In this episode of Growing Your Dental Business, Jacquelyn Hurley sits down with Dee Dee Reid, Founder and CEO of Amplified Dynamics, to talk about the psychology behind patient decisions, how trust is built, and why better communication can impact everything from case acceptance to practice growth. Dee Dee believes patients don't just buy dentistry, they buy confidence, clarity, and hop...

In this powerful episode of the Growing Your Dental Business podcast, host Jacquelyn Hurley is joined by Danielle Brown, founder of My Smile Insured and a passionate advocate for patients with complex medical conditions. With over 15 years of experience in dental operations, training, and consulting—including her time as a top education and sales consultant with ClearChoice—Danielle has a unique perspective on the intersection of clinical care, financial strategy, and patient advocacy. Togethe...

Everyone is talking about AI. Marni Blythe wants to talk about the part no algorithm can replace: the humans. In this episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with keynote speaker, bestselling author, and Fractional COO Marni Blythe for a conversation about human intelligence, or HI, in the age of AI. Marni makes the case that as software takes over verification, diagnostics, and pattern-finding, the practices that pull ahead will be the ones that invest in self-...

What happens to the patients who walk through your door without dental insurance? For many practices, they come in once, hear the cost of coming back, and quietly disappear. In this episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Josh Rich, Head of Partnerships at Clerri, the dental industry's leading membership platform, to talk about the more than 70 million Americans without dental insurance and what it takes to actually serve them. Drawing on 15 years in health...

When referrals begin to slow down, most specialty practices assume they have a marketing problem. But what if the real opportunity isn't finding more referrals, it's strengthening the relationships you already have? In this episode of the Growing Your Dental Business Podcast, Jacquelyn sits down with Manuella "Mani" Felix, Founder of LIVV Dental Consultants, to discuss how specialty practices can create sustainable growth through stronger referral relationships, exceptional patient experiences,...

In this inspiring episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Miranda Beeson, MS, BSDH, Director of Education and Lead Practice Coach at ACT Dental. With over two decades of experience in clinical care, administration, and leadership coaching, Miranda shares how dental practices can create true alignment, develop smart habits, and foster a culture that leads to both profitability and joy. Miranda draws powerful parallels between life on the volleyball court and...

In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley talks with Andrés Romero, ChFC®, CFP®, founder of E2E Financial, about what it really means for your net worth to reflect your hard work. Andrés shares how he helps dentists escape the financial malaise, that feeling of working harder but not getting ahead, by aligning personal financial goals with practice performance. Together, they explore practical steps to build clarity, efficiency, and long-term financial c...

Even the best systems can crumble if the team behind them isn’t functioning at its best. In this episode, host Jacquelyn Hurley talks with Jonathan Bonanno, organizational psychologist and CEO of ZIA, about how to fix the people problems that hold practices back, including communication breakdowns, unclear roles, and high turnover. Jonathan shares how psychology-driven leadership and emotionally intelligent systems can help teams work better, feel more confident, and create thriving, human-cent...

Running a dental practice today comes with more challenges than ever—staffing shortages, regulatory compliance, patient expectations, and the pressure to maintain financial stability. But what if efficiency could be the key to reducing stress and building stronger teams? In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Mary Govoni, an internationally recognized speaker, consultant, and co-host of The Compliance Divas Podcast. With over 50 years o...

Running a dental practice means balancing patient care with the demands of business—and sometimes the systems and workflows behind the scenes just don’t keep up. In this episode of the Growing Your Dental Business Podcast, host Jacquelyn Hurley sits down with Sadie Stewart, President of Office Swell, to talk about how practices can overcome bottlenecks, adopt the right technology, and build confidence in their systems. With extensive experience in both clinical and business operations, Sadie he...

Running an oral and maxillofacial surgery (OMS) practice is no small feat. Between managing workflows, training staff, and ensuring consistent patient care, things can quickly shift from organized to overwhelming. In this episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Scott E. Graham, MHA, FACMPE, FAADOM, a nationally recognized OMS practice management expert and founder of SOMSA. Scott helps OMS practices across the country solve operational challenges through pr...

In this insightful episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes Rusty Curtis, CEO of Lumn and author of The Book on Dental Marketing. Rusty shares why so many practices fall short of their marketing goals, the difference between strategy and tactics, and how to avoid “whack-a-mole” marketing. He explains why culture, patient experience, and authentic branding form the true foundation of successful marketing, and why skipping these steps often leads to wasted dollars a...

Are you ready to take the mystery out of medical credentialing in your dental practice? In this episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes Dondra Edwards, founder of Transition Acceleration Group, to break down the credentialing process and why it’s the key to unlocking successful medical billing. With over 15 years in the healthcare industry, Dondra has helped dental and medical providers nationwide navigate provider enrollment, payer applications, and compliance s...

In this episode, Kristie Boltz shares how dental practices can attract high-value patients by building a “first class cabin” - where marketing is something you do, not something you buy. She breaks down practical strategies to identify and cultivate your ideal patients, improve marketing ROI, and create a team culture that supports long-term growth. Kristie challenges the idea of marketing as a one-time spend, reframing it as a daily habit rooted in team engagement, systems, and accountability. ...

Welcome back to another episode of Growing Your Dental Business! In today’s episode, host Jacquelyn Hurley is joined by Sophia Dunkley, a trailblazer in dental practice coaching with over 25 years of experience. Sophia is known for her innovative strategies that transform dental office dynamics and increase profitability through improved case acceptance, leadership, and patient engagement. Sophia takes us through her journey into dentistry, sharing how she started from working in a dental offic...

If communication is a “soft skill,” it’s also the hard truth behind great leadership and patient trust. In this powerful episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes international speaker and author Dana Watson, creator of Married to Dentistry, for a heart-to-heart about what your dental team says, how they say it, and why it matters more than ever. With over 20 years of experience in the dental field and a passion for helping teams thrive, Dana unpacks how elevated ...

Most dentists think ROI starts with a Google click and ends when the phone rings, but what if the real return comes months (or even years) later? In this episode of Growing Your Dental Business, host Jacquelyn Hurley sits down with Xana Winans, founder of Golden Proportions Marketing and creator of the SMART ROI method, to challenge the way dental practices approach marketing. From uncovering the myths that make marketing feel like a waste to sharing how to measure real patient loyalty and long...

Is your dental practice busy, but not as profitable as it should be? Are you constantly putting out fires and feeling like everything falls on your shoulders? You’re not alone, and today’s guest has the clarity and solutions you’ve been looking for. In this episode of Growing Your Dental Business, host Jacquelyn Hurley welcomes dental business strategist and coach Melinda Heryford, founder of The Practice Implementers. With over 30 years of experience and an MBA from UC Davis, Melinda shares ho...

What if the success you’re striving for in your practice isn’t about working harder, but about uncovering what’s holding you back? In this powerful episode of the Growing Your Dental Business podcast, host Jacquelyn Hurley welcomes Sandy Baird, MBA, dental practice advisor and industry veteran with over 40 years of real-world experience. Sandy shares practical strategies for overcoming the inefficiencies that quietly eat away at your profits and morale. From financial leaks to front desk ineffi...

Hiring an associate should make your life easier, not harder. Yet, a staggering 75% of associate hires in dentistry fail, often within the first year. In this eye-opening and solution-driven episode, Bryton Nield joins us to unpack why that number is so high - and what private practice owners can do to get it right. As the CEO of Dentist Partner Pros, Bryton brings a proven system for hiring, onboarding, and retaining high-performing associates. Whether you're already in the hiring process or j...

In this episode, Jacquelyn Hurley welcomes Tiffany Wuebben, RDH, a powerhouse hygienist, entrepreneur, speaker, and founder of The Hygienepreneur, who’s on a mission to bring sparkle, strategy, and sustainability to dental hygiene departments across the country. From her Ritz-Carlton-inspired approach to patient experience to the systems she’s developed for boosting hygiene production without burnout, Tiffany shares her heart and hustle. You’ll walk away with practical ideas for creating a hosp...

Are patient past-due accounts slowing down your dental practice? In this episode, we sit down with Ron Cash of Transworld Systems Inc. (TSI) to explore how automation can help your practice recover more from your patients, faster, and at the lowest possible cost. Discover proven methods to: ✅ Resolve past-due patient accounts efficiently ✅ Improve cash flow & reduce bad debt ✅ Seamlessly integrate collections with your existing dental software ✅ Leverage TSI’s partnership with the Michigan D...

Hiring and training the right dental team members is one of the biggest challenges dental practices face. Host Jacquelyn Hurley welcomes Jennifer Paxton and Dr. Sten Ericson of Pathway Dental Solutions to share their innovative approach to building efficient, high-performing teams. Jennifer, a dental industry leader with over 25 years of experience, and Dr. Ericson, co-founder of Pathway Dental Group, reveal how their First 400 Program streamlines hiring and training, ensuring new team members ...

Managing a dental practice is more than delivering excellent patient care, it's about building and maintaining a strong, engaged team. However, with changing employment laws, high turnover, and workplace culture challenges, HR can quickly become overwhelming for dentists and office managers. In this episode of Growing Your Dental Business, I sit down with Alan Twigg, co-owner of Bent Erickson & Associates, which has helped thousands of dentists navigate the complexities of HR and employment com...