Each episode of the What It Means podcast features Forrester analysts providing their unique perspective on the latest news and trends impacting marketing, CX, and technology leaders.
CMO-CIO collaboration is critical to delivering the rich digital experiences that customers have come to expect. Forrester VP and Research Director...
Amazon has staked its claim in the digital advertising space, challenging Google and Facebook’s dominance. In this week’s What It Means, learn how...
Design is in a state of misalignment with customer needs. Principal Analysts Gina Bhawalkar and Andrew Hogan discuss the benefits of inclusive and ethical...
Enterprise software use continues to expand exponentially, finding its way into all areas of the enterprise. Then why is overall spending growth in...
Deploying an automation pilot can bring quick results, but the real benefits come with a holistic strategy that connects all automation efforts across...